Lacey Collision Center
In operation 50 years.
Lacey Collision Center is one of four locations. We specialize in all makes and models. We are a DRP for a number insurance company's so we handle any and all type of auto claims so give us a call. We can communicate by text and or email and message throughout the entire repair process ...
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very good customer service with a nice atmosphere, great building, the rental car guys were awesome, my truck looks great, I hold my hands up to Lacey Collision, thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
After receiving an electronic update that they were past the halfway point, my husband and I received voicemails from Kevin the adjuster, who explained that a previous repair on the car had improperly glued trim on, as clips evidently were broken. In person he explained the trim was not part of the damage incurred with this claim. When they brought my car around, I pulled from it, a 2010 receipt which shows the trim was done at Lacey Collision. So now I expect Lacey Collision, to make good on the 2010 repair by replacing the trim, that you estimated found so sub par that he sought us to purchase new trim. Further all other trim done in 2010 is suspect. To be honest I did not like Kevin's arrogance, as he tried to allude that I hadn't owned the car since it was new, I would have no idea of when repair was done. Of course that was before showing him my 2010 receipt. I expect Lacey Collision to make good on this. I would like manager- owner to. Intact me
Likely to Recommend - 2.5/5.0 -
I need to wait and see how an outstanding issue us dealt with before I recommend to others
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
Kevin was a real downer to deal with. Previous experience at Lacey collision was very positive. Kevin is arrogant and really not especially nice. I think you should have the experience of being his customer
Returned Clean
My Experience - 5.0/5.0 -
Very Professional and enjoying establishment. Would recommend to anyone. Thanks Joe Sohm
My Experience - 5.0/5.0 -
Have used your services a couple of times now. Always excellent repair and top notch service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gary was great and kept me informed. The Ladies at your front desk are very good. However please tell them my name is spelled Vlasteluca not Vlastahtakealeekah:) you all were above and beyond. Great customer service. John V
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Great customer service but there were issues with the paint
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Prompt & Professional Thank You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent work
Repair Quality - 5.0/5.0 -
Joel was excellent, staff really friendly even though I am 49ers fan.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Joel was rude. He called me on my cell to go over the estimated damages so he had the right number but didn't call me to tell me that my vehicle was ready which costs me $117 in rental car expenses. When I asked him why he was dishonest and stated that he called and left a message on my home phone which is impossible because the voicemail is not set up. I can accept honest mistakes but dishonesty and rudeness are piss poor customer service.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Lacey Collision does not do glass and I feel that I overpaid for the buff job on my car.
Repair Quality - 1.5/5.0 -
The paint looks great. The only reason I feel it was substandard work is because this shop does not do glass. I should've taken my business elsewhere.
Customer Service - 4.0/5.0 -
Everyone was nice and seemed to know what they were doing.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
When I recieved my vehicle the subwoffer in the trunk had been blown. There was no damage to the amp or sub box from the collition. there was a bottle of glass ceaner left in the trunk next to the blown subwoffer. other than this problem the service and work done was good.