Mike's Auto Body North

4.9 (554reviews)
98%
24 Bennett Highway, Rt 1 North,  Saugus,  MA  01906
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Shop AssistantSparkles

For Expert Collision Repair and Auto Body services North of Boston-MA, no other shop can compare to Mikes Auto Body. Since 1987 we've been providing the finest paint and collision repair services along with exceptional customer service. We are trusted by a full range of outstanding customers.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (554)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before. The level of professionalism and attention to detail stood out across numerous reviews, including work on high-end and exotic vehicles. Communication was widely celebrated, with customers appreciating frequent text and email updates that kept them informed throughout the repair process. Timeliness was generally well-received, with several customers noting early completions. A few customers noted areas for improvement directly, including delays in proactive communication about status changes, occasional missed repair items, and voicemail accessibility. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to return and recommend the shop.
Select to learn more
"Top notch service from Mikes. The quality of repair is 2nd to none and throughout the process the team was transparent ..." Read more
"... communicative, friendly and the work was amazing! Not only was the body work gorgeous, but they detailed my car as a bonus! Best surprise, they painted my Porsche ..." Read more
"... for close to 10k in total repairs on my Audi, and both times they gave me my car back looking brand new! Will never take it anywhere else." Read more
"... repair was completed much faster than expected, and the quality is exceptional. The paint is a perfect match, and the finish is beautiful. They take a lot of ..." Read more
"... it a needed refresh of a couple dings and defects. Everything came out perfectly. The price was very fair and the service was friendly and professional at ..." Read more
"... Auto Body for the fantastic work on the hood. The repair was completed much faster than expected, and the quality is exceptional. The paint is a perfect ..." Read more
"Car looks amazing, brand new. The timeliness was accommodating and the price very reasonable. Thank you !"
"I think it was a day early"
"It was later than expected but it was worth the wait. Highly satisfied."
"It was delayed. I would have liked if the shop communicated with me when the estimate pick up would ..." Read more
"Communication was great. I'm older so more of a phone guy. The updates on my phone were great but when I wanted to talk my contact at Mike's would call me. ..." Read more
"... super happy with my car repair. I appreciated the excellent communication that kept me apprised of the progress. Fantastic job, thank you!" Read more
"Only reason being I was never notified the car was completed and ready for me to pick it up. I had to call and ..." Read more
"... communicative, and clearly takes pride in their work. They kept me updated throughout the entire repair process and made everything smooth and stress-free. My car ..." Read more
"Your voice mail is always full, so unable to leave a message. Sometimes you use caller ID to return ..." Read more

My Experience

My Experience

Awesome work as usual and was updated on progress the whole way

Likely to Recommend

Repair Quality

Work completed on car was excellent. Great communication regarding progress along the way as well. Highly recommend.

Customer Service

Work completed on car was excellent. Great communication regarding progress along the way as well. Highly recommend.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I’m recommending to all my friends and family that get into accident

Repair Quality

Great work very satisfied and I’m happy I went with this company

Customer Service

Customer Service was great. Jose was awesome to work with and I can’t recommend this place more.

Returned Clean

My Experience

You guys did a great job thank you for all

Likely to Recommend

Repair Quality

Overall, I’m very satisfied with the repair and the work done on my vehicle. The only concern I noticed was a slight alignment issue with the rear bumper, which I brought to their attention. Other than that, everything looks good, and I’m happy with the overall experience and service I received.

Customer Service

Excellent customer service. Everyone was very friendly, helpful, and professional. They kept me informed throughout the process and made the whole experience much easier. I truly appreciated how I was treated.

Returned Clean

Likely to Recommend

I would be hesitant to recommend Mike’s for all the reasons stated in my comments. The work is great, and I appreciate the quality repair job. The length of time the work takes, as well as the disorganization of the customer service would give me pause because it really takes away from the overall experience. None of this is brought up to be unkind, I’m hoping my feedback will highlight an area in which there can be improvement so that Mike’s can be the exceptional body shop it has the potential to be. Thanks for your time.

Repair Quality

Excellent work as always.

Customer Service

Communication was lacking, it took a week to reach out to the insurance for the supplemental appraisal; once the work was completed, I was told to pick up the car after 2pm and before 3pm closing on Friday. At 2:15 I got a call to ask if I could pick the car up Monday. Since I was pulling into the parking lot when the call came in so I said no. While I do appreciate rushing to complete the car on Friday, it was not a part of my plans that I would have to wait for an hour for the job to be finished. This repair appeared to be less organized and unless I reached out, there was no communication. It’s disappointing because the work really is excellent, but the frustrations with customer service somewhat cancel that out.

Returned Clean

Likely to Recommend

100% would recommend and definitely will be a returning customer

Repair Quality

The repair came out great ! Can’t even tell the difference all the way down to the paint !

Customer Service

Exactly Mike , Jose and staff treated really well !

Returned Clean

Likely to Recommend

It's the best body shop that I know of

Repair Quality

The repair was a masterful job, the car came back looking brand new, all the damage had disappeared! Excellent!

Customer Service

Good communications and updates as the repair got underway. I was informed about each milestone in the process

Returned Clean

My Experience

Mike and the team did a great job on my car. They kept me updated through the process, and clearly explained the costs and insurance company involvement. Highly recommend them.

Likely to Recommend

I’ve already been spreading the good word!!

Repair Quality

My experience with Mike’s auto body North was absolutely amazing right from the beginning. I put an inquiry for my brand new vehicle that was damaged during a hitch install, to have some paint repair. The team got back to me ASAP with slots and options and made me feel really good about the process and what the quality of the outcome would look like. Once I brought my car there, the experience continued and they spent multiple days taking really great care of my ride, communicating daily with updates along the way. Highly recommend these guys! They’re very thorough and are perfectionists! Thanks guys!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I believe everything from the initial diagnosis to the communication during the process to the final product was absolutely 10/10. I would chose mikes auto body over and over again

Customer Service

Jose was excellent from beginning to end!

Returned Clean

Likely to Recommend

Repair Quality

Easy communication and quick service!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Mike and team did a great job. My go to for everything now automotive.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

These guys did such an amazing job. I had some crumpling and paint loss down to the metal. My car came back looking brand new. Beautiful work. I’ve already recommended this shop to a friend. This recommendation came to me from another rallier saying this place was the best of the best especially with paint. No regrets. Will 1000% come here if I ever need this type of work done again.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job the car looks fantastic

Customer Service

Everything was great, but just a little slow

Returned Clean

My Experience

They did a great job! Highly recommend

Likely to Recommend

Repair Quality

Professional and they did a great job.

Customer Service

Returned Clean

My Experience

Excellent service all around! Body work looks perfect. Friendly and knowledgable staff. Thank you!