Nalley Collision Center - Marietta
In operation 29 years.
Nalley Collision has been in business since 1997 and offer lifetime warranties on all repairs. We are Lexus, Infiniti, Nissan, Acura and Honda certified. We specialize in Lexus, Acura, Infiniti, but we are well equipped to handle any make or model vehicle you may have.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Joy was absolutely awesome. She communicated with me and was very professional, polite, and transparent the entire time. Also, KUDOS to Mark... I thought I had an issue .... he offered to rectify the situation and was willing to go above and beyond to satisfy me. I really appreciated his efforts and due diligence... as manager... that spoke volumes for me. Come to.find out... it wasn't an error at all. Thanking the smart guys for computers and records.... thanks guys. Coach Smith
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was really satisfied with the services. I was even more happy with how Mark, manager went over and beyond to make sure i was satisfied. I thought there was an issue/ discrepancy... he tried to figure it out but it was mind blowing. He immediately offered to cover 2 things that had been denied by the insurance company, without hesitation. He said it would take about 3 days to complete. But I wanted to be fair and get to the bottom of things and not accept something that wasn't owed to me. I asked him to check the computer bc on surface things didn't appear correct. After checking the computer... we found that there was no issue at all... which made me feel comfortable and definitely satisfied. Although, there was no issue... he still agreed to take care of my vehicle (the items the insurance company denied).. because of the confusion. Now that speaks volumes and gained my total respect. KUDOS !!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and time management. It was easy and stress free
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They send me text messages to keep in touch and let me know what's going on with my car.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was so afraid of the cover not matching the rest of the car. Very pleased the way it looks. Thank you all for great customer service and making my car look like new
Likely to Recommend - 5.0/5.0 -
Would definitely recommend
Repair Quality - 5.0/5.0 -
The car looks great. Service was excellent
Customer Service - 5.0/5.0 -
Friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
20% higher than other groups, when I returned the repair was unfinished/my bumper was misaligned with my quarter panel and parts of the (mud guard?) (that were supposed to be installed) were sitting in the back of my car on my belongings.
Customer Service - 3.5/5.0 -
The tech himself was awesome. The sales team didn’t call me when he asked them to, regarding getting other work done that I would have wanted completed. I had to call the shop for updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Kept my updated daily on the status of my repair:
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Joy did a great job at intake when I dropped my car off. Communication was consistent throughout the process, my car was repaired within the promised timeframe and the work looks great! Thank you!
My Experience - 5.0/5.0 -
This is my 2nd time taking my car for repairs, and the service was awesome like usual. I was keep updated on every phase and J was awesome and her caring for her customer was incredible.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It has paint drips that show. I called Crystal and she said I could bring it back. I’m leaving for Switzerland on Sunday and don’t have time to be without my car for however long that will take!!!
My Experience - 5.0/5.0 -
Crystal was very helpful and exhibited great customer service. In addition my car was finished way earlier than I expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Customer service was excellent and responsive.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every thing from the drop off to the pick up was good I was kept up to date