Northside Collision Camillus
In operation 21 years.
We'd like to thank you for visiting our web site and learning more about our Syracuse auto body shop and collision repair services in the greater Syracuse, NY area. Through consistent dedication to service and attention to detail, we provide the best collision repair in Central New York hands down.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks great and I appreciate that I was given updates on its progress. My only complaint is that your automated text messages were not always accurate. I received a text this morning confirming that the car was on track to be completed April 10. OK, so I drove 20 minutes to CamilIus to run my other errands and fill the loaner car with gas so I am ready for the weekend. A few hours later I received a phone call that my car was ready to be picked up! I end up taking another trip to Camillus to get the car. Surely in the morning (or the day before) they knew that my car would be completed that day and could have given me a heads up especially to eliminate the extra trip, gas refill, and expedite my getting the loaner car ready for return. The exact same thing happened to me another time my car was at Northside for repairs. Please try to make the update texts reliable. Thx.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Took 6 weeks to get my car done and the they told me it was ready two days early and that I had 24 hours to pick the car up before it would get towed.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The repair and communication was very good. However when I dropped off the vehicle I had asked them to look at a smaller dent that was unrelated to the current repair, and give me an estimate. When I picked up the car that request was forgotten and I was told that it would be looked at and I would receive a call in the following few day. I never did receive a call text or email.
Customer Service - 4.0/5.0 -
The repair and communication was very good. However when I dropped off the vehicle I had asked them to look at a smaller dent that was unrelated to the current repair, and give me an estimate. When I picked up the car that request was forgotten and I was told that it would be looked at and I would receive a call in the following few day. I never did receive a call text or email.
Returned Clean
My Experience - 5.0/5.0 -
I haven't had my car in 52 days. So, I was very excited to finally come pick it up. However, I was pretty anxious about how it was going to look, since I've never had to have someone else do the body work on any of my vehicles before. When I checked it out and looked over the work done, I was blown away at how good the job was. Hats off to the crew, for real. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
I wish I was told that my car would have had to sit for a few weeks it was even looked at to see what needed to be done. I could have looked to see if another shop wasn't as backed up. And when my insurance told me that they weren't going to pay for extending my rental anymore, I let the shop know in advance multiple times. Each time the response was the same, we don't have a loaner for you, nor do we know when we'll have one. But when the deadline came that my insurance was finally cutting off my rental, I had the choice of three loaner cars to pick from. Maybe it was a coincidence, but that sounded suspicious to me that all of a sudden after being told that they had no idea when they'd have a loaner available for me, all of a sudden three are available?
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
My vehicle was driven 11 miles without my authorization.
My Experience - 5.0/5.0 -
Process was very smooth! However, it would be smoother still if debit was accepted—what gives? Anyways, very polite staff all around and easy pick up/drop off process.
Likely to Recommend - 4.5/5.0 -
Only inconvenience was inability to use card (debit or credit) at the repair shop (Northside Collision)
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very professional and did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
They never called me to tell me my car was ready. I had to call and ask and they said it had been ready and wanted me to come get if before they closed (in 20 minutes)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great service, everyone was so helpful!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the repairs to my car. Travelers got me in touch with Northside Collision & set up a rental car for me with Enterprise. Enterprise met me at Northisde Collision on the day I dropped off my car. Northside Collision provided updates on the status of repairs & everything went smoothly.
Customer Service - 5.0/5.0 -
They were very professional & diligent in providing me with timely updates on status of repairs. In fact my car was repaired sooner than expected & they did a great job.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The work completed was phenomenal. My car looks great. I received one phone call noting the rough estimate of the date my car would be ready (3 weeks later). I called Wednesday to determine check payment and pickup date. Amount was confirmed and pickup on 2/27 was confirmed. When I arrived on 2/27, I was informed my insurance had yet to make a payment of the difference owed (I had no idea), and I was unable to have my car. The front desk associate was great and made multiple calls to my insurance but was unable to reach anyone on a Friday afternoon at 430. I appreciated that very much but would have been great to know when I called that I should not come for my car until the insurance payment came through and not to come unless I’ve been called. I understand they put in a new battery in my car which was not covered by the insurance. That was very kind to make sure I had a car that started well when I got it back. Other than the pickup confusion, it was a great experience.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the car wash. Also appreciate the text updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks great!