Northside Collision Camillus
In operation 21 years.
We'd like to thank you for visiting our web site and learning more about our Syracuse auto body shop and collision repair services in the greater Syracuse, NY area. Through consistent dedication to service and attention to detail, we provide the best collision repair in Central New York hands down.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great service, everyone was so helpful!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the repairs to my car. Travelers got me in touch with Northside Collision & set up a rental car for me with Enterprise. Enterprise met me at Northisde Collision on the day I dropped off my car. Northside Collision provided updates on the status of repairs & everything went smoothly.
Customer Service - 5.0/5.0 -
They were very professional & diligent in providing me with timely updates on status of repairs. In fact my car was repaired sooner than expected & they did a great job.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The work completed was phenomenal. My car looks great. I received one phone call noting the rough estimate of the date my car would be ready (3 weeks later). I called Wednesday to determine check payment and pickup date. Amount was confirmed and pickup on 2/27 was confirmed. When I arrived on 2/27, I was informed my insurance had yet to make a payment of the difference owed (I had no idea), and I was unable to have my car. The front desk associate was great and made multiple calls to my insurance but was unable to reach anyone on a Friday afternoon at 430. I appreciated that very much but would have been great to know when I called that I should not come for my car until the insurance payment came through and not to come unless I’ve been called. I understand they put in a new battery in my car which was not covered by the insurance. That was very kind to make sure I had a car that started well when I got it back. Other than the pickup confusion, it was a great experience.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the car wash. Also appreciate the text updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks great!
My Experience - 5.0/5.0 -
The employees at Northside in Camillus were wonderful! They gave me a nice car to drive while my car was being fixed AND my car was finished a week earlier than expected! Plus, it was a very nice surprise to see that my car had been cleaned! Thank you!
Likely to Recommend - 5.0/5.0 -
A few years ago someone ran into the back of my mom's motor home and she used North Side collision and recommended them to me. I would definitely recommend them to someone else
Repair Quality - 5.0/5.0 -
They did a great job and I even got my car back sooner than expected!
Customer Service - 5.0/5.0 -
The girl at the front desk was very friendly and the gentleman who helped me with the drop off and pick up was very nice too.
My Experience - 5.0/5.0 -
Everyone there made the process of getting my car repaired very easy! Everything was set up for me with the rental car and communicated with me the entire time. I was very surprised and so happy when I picked my car up because I did not expect the car to be cleaned on the inside and out! I am very happy with everything done, thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I would let them know Northside Collision is a VERY busy shop. They do excellent work, but you may have to wait much longer than anticipated to get your vehicle back.
Repair Quality - 3.5/5.0 -
The repair took much longer to schedule than I would have liked. The accident happened in December, the repair was completed in February.
Customer Service - 2.0/5.0 -
I was initially scheduled for an appointment the first week in January. Then told the parts weren't available. Then when the parts became available, I had a staring contest with the scheduler over the extended time needed and told I could go elsewhere, before I agree to a much later date February. Not cool. I would've liked to have been more thoroughly kept up to date on the process. Adam was a bit better at this.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0 -
Kept me informed. Were very pleasant people
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
Lack of communication about the progress of my car.
Returned Clean
My Experience - 5.0/5.0 -
Adam did an excellent job from start to finish! The shop kept us apprised every step of the way. Also, we were pleasantly surprised that our interior was detailed, so thanks for the extra “pick me up”
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased the condition of the car inside and out when returned to me. Also appreciated updates on progress of repair. Adam and the receptionist were very helpful and pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was great all the way from drop off to pick up. They kept me informed throughout the process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
This is the first time I can ever recall where the actual cost of the repairs was less than the estimate. Amazing! When I went to pick up my Jeep, the auto start & the auto locks wouldn't work so I went back inside and mentioned it to "Adam" who came out and tested the key fob. He suspected it was the battery so he went back inside to see if he had a replacement and lucky for me, he did. He installed the battery and refused to take payment for it. That's what I call "customer service with class!" Just for the record, they made all the arrangements for a rental vehicle so it was ready for me when I dropped my Jeep off for repairs and they accepted the return of the rental when my Jeep was ready. They made the entire process easy. All of their personnel that I had contact with were friendly and courteous especially the girl at the front desk. I'd also like to mention that the door to their "garage" was open and I caught a glimpse of their work area. From what I could see, it appeared to be very clean...not an easy feat for an auto repair facility. Very impressive indeed!
Returned Clean
My Experience - 5.0/5.0 -
He did an amazing job!!! great communication also and customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service!
Customer Service - 5.0/5.0 -
Excellent service they kept in contact and kept me up-to-date