Northside Collision Dewitt

My Experience - 5.0/5.0 -

Team was very communicative during the process and went over everything with me when I picked it up.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Mark was excellent with dealing with and communicating with. Time took little longer than I had expected but the work done met expectations

Customer Service - 3.5/5.0 -

Mark was excellent with dealing with and communicating with. Time took little longer than I had expected but the work done met expectations

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Outstanding workmanship and customer service as always. Thank you very much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was extremely professional.

Returned Clean

My Experience - 5.0/5.0 -

Every single person was polite and knowledgeable. I was relieved to get updates without having to call and that was appreciated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It looks perfect and they wiped down the inside dash as well

Customer Service - 5.0/5.0 -

The receptionist while polite spoke so softly it was hard to hear her at times and she smiled minimally Don was polite and I felt I could ask him anything. Jasmine has left but she was also polite and I asked questions which she answered easily

My Experience - 5.0/5.0 -

The team at Northside are second to none,,, first class,, awesome repair I give 5 stars

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0 -

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Repair Quality - 3.0/5.0 -

Repair was fine it's everything else around it that was terrible.

Customer Service - 0.5/5.0 -

There is a sign on the counter that says no credit or debit cars accepted which is fine. I have written several checks there as a result. I was told my car was done on a Friday at 4pm and can be picked up before 5:30pm. I showed up to pick up the car at 5pm and when I wrote a check for the amount I was told you don't accept checks over $500. Nowhere is that posted or was spoken by any employee to me. I then had to go without my vehicle for the weekend when it was needed by my family. When I showed up at 7:45am Monday 4/20 with cash, I was given a document that I had refused a saftey calibration for the vehicle. This was never mentioned to me, I had no knowledge of this at all. When I mentioned this, the person at the counter got the manager. The woman who said she was the manager said I turned down this process and I said I had never been asked. She then shrugged and said "well then it's $780 and we'll need the car for 4-5 days". Not the best customer service. I will let my State Farm agent know about this treatment so you are removed from their recommended repair organizations.

Returned Clean

Likely to Recommend - 2.5/5.0 -

This is the 4th time I’ve bought a vehicle to Northside and the first of those 4 that I had issues. And - should consider upgrading the liner cars. The one we had (2018 Ford Focus) was making all kinds of noises (needs service) and the passenger wiper blade is actually duct taped on and barely works.

Repair Quality - 3.0/5.0 -

I can completely answer this survey once my vehicle is completely done. I picked up my Jeep Wrangler Rubicon on Monday 4/20. But the damaged rim was not replaced yet. I noticed because the spare tire was missing. It was put where the damaged rim was but the shop forgot to get the new rim in and mounted with the existing tire. So…hopefully that will be in soon so they can put it on the Jeep and put the spare back on the back. We were told by Johanna (who did great keeping us informed of everything) that they hope it’s in and ready by this Friday 4/24. I hope so since the Jeep is 4WD and now one tire tree depth doesn’t match the other 3 and as you know, shouldn’t be driving far like that.

Customer Service - 5.0/5.0 -

Johanna has been great. I’ll feel better once the missing rim/tire is completely done though.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome service! Keep me updated daily with the repairs!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am 100% satisfied with the service I received at Northside! Johanna met with me and provided a quick quote and provided me with what options are available. I scheduled the appointment and she was great with updating me when ever there was information. The work done on my car was perfect, and Northside goes above and beyond! My car was cleaner inside and out than when I dropped it off. I cannot express enough how pleased I am. -S. Nugent-Cullen

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you Northside, stellar service and workmanship! Excellent 👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and workmanship

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good communication Nice that you will repair peeling, as Per the warranty. Everyone is Polite and helpful. Thank you to Johanna, and Alisha!