Northside Collision Liverpool

4.5 (2,504reviews)
89%
7422 Oswego Road,  Liverpool,  NY  13090
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Shop AssistantSparkles

In operation 18 years.

We'd like to thank you for visiting our web site and learning more about our Syracuse auto body shop and collision repair services in the greater Syracuse, NY area. Through consistent dedication to service and attention to detail, we provide the best collision repair in Central New York hands down.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,504)

Customers say
Overall Customer Satisfaction
Customers consistently praised the high quality of repairs, with many noting their vehicles looked brand new upon return. The shop received strong recognition for proactive communication through text updates and personal calls throughout the repair process. Timeliness was frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were recurring themes. Several customers noted appreciation for added touches such as vehicle cleaning and assistance with rental car coordination. Areas where some customers noted room for improvement, based directly on their comments, included more consistent and proactive status updates, greater accuracy in projected completion dates, and clearer billing communication prior to additional work being performed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

From start to finish, we were extremely pleased with the experience at Northside Collision. They kindly accommodated us with a rental vehicle, gave us frequent updates on the status of the repair, and were very thorough in explaining all the repairs needed. Angelo was wonderful to work with. They even finished our vehicle before the anticipated date. We would return there for business in the future.

Likely to Recommend

Repair Quality

The car looks great.

Customer Service

From start to finish, we were extremely pleased with the experience at Northside Collision. They kindly accommodated us with a rental vehicle, gave us frequent updates on the status of the repair, and were very thorough in explaining all the repairs needed. Angelo was wonderful to work with. They even finished our vehicle before the anticipated date. We would return there for business in the future.

My Experience

Overall I am satisfied with my repair, as always I always choose Northside for all my vehicles repairs. After picking up my truck and driving it around today I have discovered that my keyless entry does not work on either the drivers side or the passenger side doors, so I will have to bring that back to be remedied. But yes, overall, I am satisfied with the repairs.

My Experience

Professional, honest, and reliable service. From the beginning, they provided a clear explanation of exactly what needed to be done to repair my vehicle, which made the entire process straightforward and stress free. The staff was extremely professional, honest, and thorough, and the quality of their work was excellent. What really stood out to me was how they handled an unexpected issue. My car battery ended up dying, and they took responsibility for the situation and went above and beyond by covering the cost of a new battery and having it installed. It’s rare to find a business that genuinely stands behind its work and takes care of its customers like this. I truly appreciate the professionalism, quality of work, and exceptional customer service I received.

Likely to Recommend

Repair Quality

Super satisfied did an amazing job on my vehicle and couldn’t be happier. The salesman and manager really made it clear from the beginning what they were planning to do explained every step thoroughly which made the process feel stress-free also wrote a review on Google for you guys because I felt such a need after the super kind act they did. (First review ever.) if I could put at 11, I would.

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

They notified me through every step and my vehicle was done on time.

My Experience

It was a very easy process the updates sent let me know what to expect. I needed my car back a little earlier than the anticipated completion date and they were able to accommodate me.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Repair was completed a week early. Even though there was additional damage discovered once repairs began. The interior detailing was a nice bonus and much appreciated.

My Experience

Service was excellent.

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Repair Quality

Everything was done to my satisfaction.

Customer Service

I was always told what was happening with the car.

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Most definitely would recommend this service center

Repair Quality

Excellent customer service. Great job done my Angelo and team. Front desk representative was so helpful too. They made the experience easy and efficient.

Customer Service

Excellent!

My Experience

The end result was perfect, Customer Service was a 10 out of 10 very polite very accommodating and always let me know what Stage the truck was at being repaired.

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Friendly, cooperative and helped me understand the processes Angelo is so very polite and helpful!!

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Customer Service

My Experience

My Experience

The work done on my vehicle was excellent and in a timely manner. I was informed throughout the process when the work would be completed. The manager of the project (Angelo) and the the people up front were courteous and good listeners. I would hire them again if need be.

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Repair Quality

Customer Service

Returned Clean

My Experience

Everything was smooth and efficient. They did a good job on the truck

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Repair Quality

Customer Service

Everything was quick and painless