Northside Collision Liverpool
In operation 18 years.
We'd like to thank you for visiting our web site and learning more about our Syracuse auto body shop and collision repair services in the greater Syracuse, NY area. Through consistent dedication to service and attention to detail, we provide the best collision repair in Central New York hands down.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was completely satisfied with the whole experience. The support staff was very helpful and took complete care of the scheduling and obtaining a rental vehicle. Angelo was superb. He kept me informed of the repair progress and went the extra mile to get me my car back before heading out on a planned trip. Kudos to all. I would recommend Northside Collision to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful, friendly, and professional. Kept me informed of the repair progress almost daily. The car looks great! Highly recommended.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I highly recommend Northside Collision in Liverpool for their exceptional repair work and outstanding customer service. Following my accident on April 27, they handled my vehicle’s extensive repairs over a 54-day period. Because of the severity of the damage, the initial completion date had to be extended by 12 days. Angelo called me personally to explain the delay, reassuring me that he prioritized quality craftsmanship over a rushed delivery—a level of care I deeply appreciated. Communication was stellar throughout the entire process; I received weekly updates, and Angelo consistently returned my calls promptly whenever I had a question. Furthermore, when my rental car coverage hit a 30-day limit and I faced unexpected out-of-pocket expenses from the at-fault party's insurance, the manager, Zach, stepped in. He went above and beyond to place me in a shop loaner as soon as one opened up, and just a week later, he called to provide me with a vehicle. When my car was ready, Angelo thoroughly walked me through the paperwork, inspected the repairs with me side-by-side, and patiently answered my final questions without ever making me feel rushed. I am 100% satisfied with both the repairs and the customer care. While I hope to avoid future accidents, Northside Collision has earned my business for life. They are truly a five-star company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I highly recommend Northside Collision in Liverpool for their exceptional repair work and outstanding customer service. Following my accident on April 27, they handled my vehicle’s extensive repairs over a 54-day period. Because of the severity of the damage, the initial completion date had to be extended by 12 days. Angelo called me personally to explain the delay, reassuring me that he prioritized quality craftsmanship over a rushed delivery—a level of care I deeply appreciated. Communication was stellar throughout the entire process; I received weekly updates, and Angelo consistently returned my calls promptly whenever I had a question. Furthermore, when my rental car coverage hit a 30-day limit and I faced unexpected out-of-pocket expenses from the at-fault party's insurance, the manager, Zach, stepped in. He went above and beyond to place me in a shop loaner as soon as one opened up, and just a week later, he called to provide me with a vehicle. When my car was ready, Angelo thoroughly walked me through the paperwork, inspected the repairs with me side-by-side, and patiently answered my final questions without ever making me feel rushed. I am 100% satisfied with both the repairs and the customer care. While I hope to avoid future accidents, Northside Collision has earned my business for life. They are truly a five-star company.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was friendly and timely!
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0 -
Great!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Why am I still getting these messages when the technician advised me today there was still hardware you didn't have and it could be till Tuesday before it's done I did call him and I rearranged my whole schedule when I got that message that it would not be until Tuesday. I'm not picking up my car and then having to bring it back when you get the hardware in I so adore north side but this was a total cluster you know what starting with your garbage truck hitting my car in your parking lot and today keep getting questions about me picking up my car when I haven't picked it up when I talk to the technician and said I'm not picking it up and then coming back 2 days later for a hardware issue that wasn't resolved
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love that there's always communication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great work done here !
Repair Quality - 5.0/5.0 -
They did a great job on my repairs, looks brand new ! Great service all the way down to getting a rental. All done in one place. People are friendly !
Customer Service - 5.0/5.0 -
Excellent communication !
Returned Clean
My Experience - 0.0/5.0 -
Worst customer service I ever had. They destroyed my vehicle and lied it came to them that way. If it came to them broken than it was there job to fix it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good communication and friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Yes, I am very happy with the vehicles repair, great job to the people who worked on it.
Repair Quality - 4.0/5.0 -
The completion date changed several times. Having to contact the insurance company regarding the loaner vehicle.
Customer Service - 4.0/5.0 -
Service was good, but the billing process was not explained till I called back. Regarding when we able to pickup the vehicle. I had additional door repair done which I was paying out of pocket. I would have liked to have been told before that repair was done.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have used Northside several times over the years, and would recommend it. I feel like this instance there was some confusion.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The people I delt with were great, but it seemed like the car got a little lost in the mix. It was a holiday week and possibly someone left the company. So there was some confusion on getting the car "logged in".
Returned Clean
Likely to Recommend - 0.5/5.0 -
Very unsatisfactory service , I’m very dissatisfied and disappointed!
Repair Quality - 3.0/5.0 -
Repairs not done as estimated work, car had new scratches and final cost was almost doubled of the estimate and took too long for the simple repairs !
Customer Service - 2.5/5.0 -
Worst service ever .
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Minor repairs took a month to complete. The color of the door base panel does not match the front door base panel color. My preset radio stations were changed. I contacted the office before my pickup date notifying them that I would be out of town that week and I would need to pickup my vehicle the following week. I was texted once and called 3 times afterwards being notified that my vehicle was ready for pickup. Each time I responded that I was out of town and would need to pickup the following week. I also found bee hives when I opened my trunk.
Customer Service - 2.5/5.0 -
See previous notes.
Returned Clean
My Experience - 5.0/5.0 -
The repairs look brand new. And getting the loner vehicle was a life saver. Yes, all off you did a wonderful job. Thank you so much.