Northside Collision Liverpool
In operation 18 years.
We'd like to thank you for visiting our web site and learning more about our Syracuse auto body shop and collision repair services in the greater Syracuse, NY area. Through consistent dedication to service and attention to detail, we provide the best collision repair in Central New York hands down.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Always kept me informed and finished early
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Northside is the only repair shop I recommend and will use.
Repair Quality - 5.0/5.0 -
Mike, Zach, Sandy and Annie were fantastic! 10/10 completely satisfied! Yves and Scott are doing an incredible job! Thank you for everything!
Customer Service - 5.0/5.0 -
Everyone was fantastic
Returned Clean
My Experience - 5.0/5.0 -
I thought the staff was great. The staff who answered my administration questions and about the car as well. They all communicated all the updates to me about the status of my car. They even had my car done a week ahead of schedule. They went above and beyond and cleaned the car for me. Great people and very satisfied with the results from their work. Walked me through everything and appreciated their hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
They do good work, they just don't communicate status to customer well.
Repair Quality - 4.5/5.0 -
Repair took longer than expected and feedback to us was limited. Repair work was excellent.
Customer Service - 3.5/5.0 -
Communications were limited.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Angelo and the ladies at the desk where wonderful to work with !
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Personable technicians and great service!
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
This was the second time I brought the same car in for repair in 7 months due to my car being hit. The first time it went through insurance. This time, the other driver wanted to pay out of pocket. I was told calibration was required at a cost of $999 but when the car was done, I was told it wasn’t needed and it was removed from the bill. Also, I was told the reason I was given a drop off date almost a month after my initial estimate was done was because I wanted a loaner car and they thought they would have one available by then. When they called the day before to confirm my drop off appointment, not only didn’t they have a loaner available but they said it was never indicated I requested one. My daughter let me borrow her car and 3 days before my car was supposed to be ready, my unoccupied vehicle was hit while parked and I was in the grocery store. The vehicle left and now I am working with police to get the driver identified. If I can’t, I will be paying against my insurance and once again down without a car. Could this have happened with the loaner and I could end up being equally responsible, yes, but the fact remains delays occurred and some of this could have been avoided. I wonder if the difference is because it wasn’t going through insurance. If it had been, it may have been a different experience. For my daughter’s vehicle, I am trying a different repair shop.
Repair Quality - 5.0/5.0 -
The car looked great when I picked it up, both inside and out.
Customer Service - 4.0/5.0 -
The people I dealt with were very friendly and easy to communicate with. My biggest complaint was with the text updates which proved to be inaccurate. They seemed to be just automatically generated every couple of days. I was told my repair was on track to be completed by the date promised. It wasn’t and then the texts stopped once that day was reached without my car being ready for pickup.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent service.
Repair Quality - 5.0/5.0 -
Excellent service and all staff professional and efficient.
Customer Service - 5.0/5.0 -
Front desk staff courteous and efficient. Angelo did the estimate for repairs. Excellent service.
Returned Clean
My Experience - 5.0/5.0 -
Everything looks amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and quality products
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, services and staff
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
ok.but it would be nice to get a loaner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very polite. Kept me up to speed as best as possible. Got the work done in a timely fashion. Happy with how my vehicle looked afterwards.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent team at this location. Angelo was great keeping me updated and dealing with insurance company. I also understand accidents happen, there was damage done while my vehicle was with you guys. Angelo called me, explained everything and had the issue fixed! Highly recommend you guys. I hope I don’t hit another deer again, if it happens I will be calling you!
Likely to Recommend - 0.5/5.0 -
They charged more than 3 x’s what they should have for this repair. I would never refer them to anyone.
Repair Quality - 5.0/5.0 -
Quality is fine. But the cost they charged is absolutely ludicrous . I also don’t think that if it took 2 weeks to get the needed parts in , a small dent should not take 30 days to complete So inconvenient. Also , the fact that they don’t take credit cards but aren’t open late enough for a working person to go the bank is another giant inconvenience. Most ATM’s only allow $400 withdrawl. I would think twice as an insurance company referring them to your customers. The estimate I got from another repair facility for the same thing would have been around $3,000 + rental car which I know would not have have been 30 days. This repair ended up being over $9,000. I am curious what other repair facilities you refer your customers to. Again , the repair came out fine. But all the other issues are concerning.