Northside Collision Liverpool
In operation 18 years.
We'd like to thank you for visiting our web site and learning more about our Syracuse auto body shop and collision repair services in the greater Syracuse, NY area. Through consistent dedication to service and attention to detail, we provide the best collision repair in Central New York hands down.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent team at this location. Angelo was great keeping me updated and dealing with insurance company. I also understand accidents happen, there was damage done while my vehicle was with you guys. Angelo called me, explained everything and had the issue fixed! Highly recommend you guys. I hope I don’t hit another deer again, if it happens I will be calling you!
Likely to Recommend - 0.5/5.0 -
They charged more than 3 x’s what they should have for this repair. I would never refer them to anyone.
Repair Quality - 5.0/5.0 -
Quality is fine. But the cost they charged is absolutely ludicrous . I also don’t think that if it took 2 weeks to get the needed parts in , a small dent should not take 30 days to complete So inconvenient. Also , the fact that they don’t take credit cards but aren’t open late enough for a working person to go the bank is another giant inconvenience. Most ATM’s only allow $400 withdrawl. I would think twice as an insurance company referring them to your customers. The estimate I got from another repair facility for the same thing would have been around $3,000 + rental car which I know would not have have been 30 days. This repair ended up being over $9,000. I am curious what other repair facilities you refer your customers to. Again , the repair came out fine. But all the other issues are concerning.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very poor customer service from mechanics. The only professional person at the Oswego rd , Liverpool office was Maneca.
Customer Service - 0.5/5.0 -
horrible Response time or no response at all, had to call numerous times to get updates or questions answered!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience all around!
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
The repair itself went fine, but they didn't reinstall the front splash guards—which the car had previously—and there is a felt underbody liner that was either replaced or cut, because it was in good condition before the car went into the shop.
Customer Service - 2.5/5.0 -
The repair itself went fine, but they didn't reinstall the front splash guards—which the car had previously—and there is a felt underbody liner that was either replaced or cut, because it was in good condition before the car went into the shop.
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the updates on my car’s progress. Thank you for cleaning the inside and outside of the car. Very one I dealt with was very courtesies.
My Experience - 5.0/5.0 -
The work that was done was fantastic. Unfortunately there’s a new (small) ding/scratch on my passenger front door that wasn’t there when I dropped off for repairs. My whole experience with NCC was phenomenal except for this.
Likely to Recommend - 5.0/5.0 -
Depending on how the small dent situation is handled. Before this I would scream from the rooftops how great everything was
Repair Quality - 5.0/5.0 -
This reflects the quality of the repair. I have a new (small) dent and scratch on the passenger side door that happened while the car was in your care
Customer Service - 5.0/5.0 -
Everyone was fantastic
Likely to Recommend - 2.5/5.0 -
On first repair- 100% on this fix zero
Repair Quality - 0.5/5.0 -
The bracket didn’t pull the trim piece back into a secure place- lots of play and movement and I was told to simply “push it back in if it pops out after a bump on the road”- that’s not really an option I’d ever consider as satisfactory but I drove away hoping I could live with it. The next day I came out and could see that it had bumped out to the same level as when I brought it in, so much so that I could see the line up of holes along the top edge of bumper trim piece! I feel like I paid for something that had zero effect on the overall condition- no different than when I dropped it off
Customer Service - 0.5/5.0 -
I appreciated the willingness to keep price at a minimum but the fix did not work at all - less than 24 hours the bumper looked exactly the same as when I brought it in- I’d truly like a refund
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.0/5.0 -
Top Management must work out a deal with parts suppliers (Toyota) so that the prices for parts is guaranteed for a week or more.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with Northside was stellar from beginning to end. They kept me informed of everything they were doing to the car, they gave regular updates, and the results are guaranteed. The employees were professional and polite every time I talked to them. I would recommend Northside Collision to anyone who needs there car taken care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was extremely happy with how Northside kept me informed and completed all necessary insurance payments and how well my car turned out.
Customer Service - 5.0/5.0 -
Everyone treated us wonderfully.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Need to have fender realigned, but also need the vehicle, so passenger climbs in through driver's door for now.
Repair Quality - 2.0/5.0 -
Paint matches well, but just found out that passenger door won't open as it hits the fender that I didn't even know you replaced. The fender was not listed on the "Final bill" I went over when I picked up the car, but my insurance company was billed for it on their very different version of the bill.
Customer Service - 4.0/5.0 -
Nice people.
Returned Clean
My Experience - 5.0/5.0 -
Everyone I spoke with was pleasant and professional, especially the person at the front desk. Communication I received was excellent. My car was fixed before the promised date, which made me happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was done in a timely manner. Was done before the promised date.
Customer Service - 5.0/5.0 -
They were pleasant and professional. They communicated well through the whole process
My Experience - 5.0/5.0 -
Well done work on my car. Extremely happy and appreciate all of you..thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredible job on my car
Customer Service - 5.0/5.0 -
Very helpful with any informations