O'reilly's Auto Body, LLC

5.0 (1,034reviews)
100%
32 Arsenal St,  Watertown,  MA  02472

In operation 40 years, 33 years at this location.

We have been repairing cars for more than 3 years here at O'Reilly's Autobody. Our collision center is known for its expertise, honesty, and stellar service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Cash
  • Check
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,034)

My Experience

I was very impressed with the professional service I received and phone calls that I had with the staff. I’d love to clean the inside of the car was when I got it back. Unfortunately, the back right door where the repairs were made does not open from the inside and I will need to bring it back to be fixed. Also, although it was thoroughly explained to me, it felt as the repair of the front right tire and rim was more expensive than it needed to be, but I of course could be wrong on that.

Likely to Recommend

Repair Quality

Customer Service

I especially appreciated the help I got after the car was repaired with setting up the safety signals. I still feel as if the charge for replacing the tire and wheel was more than it might have cost if I had arranged it myself, but I can’t be sure if that. Unfortunately, that was not covered by my insurance because it just was $1000 and I have a $2000 deductible.

My Experience

Pleasure to work with. Workmanship is top notch.

Likely to Recommend

Repair Quality

Customer Service

Easy to work with. Reliable - long term - have been having this type of work done here for greater than 25 years. Several vehicles over these years. A number of collisions - ouch. Always great work, helpful. Great people to work with.

Likely to Recommend

Repair Quality

Customer Service

My Experience

O’Reilly’s are extremely easy to deal with. They are thorough and their work is the highest quality.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you so very much fixing my car it looks brand new. I am also pleased with the way you guys cleaned the interior you did a great job thank you so very much 🙏

My Experience

Excellent job and quick everybody was nice

Likely to Recommend

Good service good work good people

Repair Quality

Hundred percent happy

Customer Service

Good job good service good people

Likely to Recommend

Repair Quality

Customer Service

Dustin and the rest of the team at O’Reillys were very helpful and walked through all the damages to my car. They took the time to answer questions.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Basically a brand new look with the repairs

Customer Service

Dustin kept me in the loop regarding part arrival times as well as estimated times when the repairs would be finished. When picking up the car the work made it look almost brand new! Overall I’d 100% go back to have my repairs done at this shop !

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Very professional stuff

Repair Quality

The repairs were done perfectly

Customer Service

My car looks new and very clean I am very happy with the results.Thank you very much

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Note previous comments

Customer Service

Amazing service. They reached out to me first to set a time to drop off my car. The time I asked for that was at my convenience was okayed. Bernie went through the process and timeline with me. I got text messages periodically to update me and a phone call to say the work was completed. All in the timeline previously provided. They clean my car so there was nothing to suggest the car had been in an accident or that workmen had repaired it. Looked like new. Thank you.

My Experience

Great quality of work and communication. I loved the texting.

My Experience

Everyone did an incredible job communicating with me on the progress of my repair. My car looks and drives like new. Very happy!

Likely to Recommend

Repair Quality

Customer Service

Terrific communication while my car was being fixed.Appreciated the update. My car was finished when they said it would be. My car looks and drives like new. Very happy!

My Experience

O'Reilleys even touched up scratches unrelated to my claim and they vacuumed the interior. I did notice some stray paint blobs. When I mentioned it they fixed it right away. Advocate for yourself on the final walkthrough you will do very well with O'Reilleys.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great quality work. Much appreciated.

Likely to Recommend

Repair Quality

Customer Service

Top quality work done with no defects

My Experience

Dustin and Bernie were both very personable. The work took a little longer than had been initially projected, but they kept me up to date as promised. And the car looks/feels beautiful! Thanks again.