Ourisman Cjdr of Baltimore

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was efficient and very friendly!

Returned Clean

Likely to Recommend - 1.0/5.0 -

What need to be done to my Car

Repair Quality - 1.5/5.0 -

My car was dirty and part of it wasn't fixed right

Customer Service - 1.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

After my car was done I have a rattling noise from the front tire when driving over bumps

Customer Service - 5.0/5.0 -

Great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kind and patient staff

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service

Customer Service - 5.0/5.0 -

Very satisfied

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

We need to bring it back, there are several marks on bumper. Do we need to make an appointment?

Customer Service - 4.0/5.0 -

Lady at front desk was wonderful. Your service reps not so wonderful.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Told me to come back to pick up my vehicle. The rear bumper they have swap was awful because they told me the insurance recommend a aftermarket one which the paint would cause it to look off place. So they order a original factory one and said you can take the car now and we will call you when you can come back to swap it. It been over 2 weeks now and still never call me. So I called and said they have the part but not painted yet and that was 5 days ago and still no call. But they also did some damage to my passager door and where the rear bumper is install they didnt really remove the scratches from in between the bumper from where the original damage occurred. So im very disappointed at them.

Customer Service - 0.5/5.0

Likely to Recommend - 2.5/5.0 -

We'll see what happens with the A/c. Maybe Geico need to send to another vender that specializes in AC

Repair Quality - 2.5/5.0 -

The air conditioner is not working now. No cool air

Customer Service - 2.5/5.0 -

I need to bring the car back in to get it checked out

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Plastic strip across rear window was not replaced.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a wonderful experience with Ourisman. Everyone I interacted with, every step of the way, was kind, professional, and friendly.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had several cars repaired here. Never disappointed. Workmanship is excellent. Any issues addressed they correct. Paint is well blended. Final result is like new.

Customer Service - 5.0/5.0 -

Personnel is professional and concerned about your vehicle. They keep you informed on different stages of the process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Then tire staff was very professional, they kept me updated on the progress of my vehicle, and Walter was a gem who helped make this process was quite easy this is recommendation and attention to our concern

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great awesome/ wonderful everything/ the ppl explain everything through process 👏

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Exceptional repair experience!

Repair Quality - 5.0/5.0 -

The team at Ourisman did a wonderful job. The repair was quick and they communicated with me about updates during every step of the process.

Customer Service - 5.0/5.0 -

The team called multiple times throughout the repair with updates and always made sure I was informed.

Likely to Recommend - 5.0/5.0 -

My car looked brand new. I’m still studying it. Somebody knew how special this car is to me and how it is needed for my circumstance

Repair Quality - 5.0/5.0 -

Thus far the work on my vehicle was Superb! I feel recommending Ourisman to my insurance company was a wise decision

Customer Service - 4.0/5.0 -

One customer service agent’s assistance was so excellent. She was professional in speaking and actually went to visibly check on my car status and estimated a date for completion which saved me from starting a new contract with a rental company. Not sure if the agent is allowed to receive gifts but that was my plan

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They went above and beyond my expectations

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0