Ourisman Cjdr of Baltimore

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Plastic strip across rear window was not replaced.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a wonderful experience with Ourisman. Everyone I interacted with, every step of the way, was kind, professional, and friendly.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had several cars repaired here. Never disappointed. Workmanship is excellent. Any issues addressed they correct. Paint is well blended. Final result is like new.

Customer Service - 5.0/5.0 -

Personnel is professional and concerned about your vehicle. They keep you informed on different stages of the process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Then tire staff was very professional, they kept me updated on the progress of my vehicle, and Walter was a gem who helped make this process was quite easy this is recommendation and attention to our concern

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great awesome/ wonderful everything/ the ppl explain everything through process 👏

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Exceptional repair experience!

Repair Quality - 5.0/5.0 -

The team at Ourisman did a wonderful job. The repair was quick and they communicated with me about updates during every step of the process.

Customer Service - 5.0/5.0 -

The team called multiple times throughout the repair with updates and always made sure I was informed.

Likely to Recommend - 5.0/5.0 -

My car looked brand new. I’m still studying it. Somebody knew how special this car is to me and how it is needed for my circumstance

Repair Quality - 5.0/5.0 -

Thus far the work on my vehicle was Superb! I feel recommending Ourisman to my insurance company was a wise decision

Customer Service - 4.0/5.0 -

One customer service agent’s assistance was so excellent. She was professional in speaking and actually went to visibly check on my car status and estimated a date for completion which saved me from starting a new contract with a rental company. Not sure if the agent is allowed to receive gifts but that was my plan

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They went above and beyond my expectations

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything is perfect and the team was helpful getting things fixed with fast and friendly service.

Customer Service - 5.0/5.0 -

Everyone was friendly and very helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome repairs & very polite customer service 🥰

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work 👍

Customer Service - 5.0/5.0 -

Very informative

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

good job on body work excellent cleaning of car inside and out

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

The car appears to have some issues.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Outstanding customer service. The repair took much longer than estimated but I received updates.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0