Ourisman of Rockville
In operation 14 years.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The process of getting my truck fixed was the best. Communication with updates was great. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Delighted with your very friendly and professional services🙌🏻
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing front desk staff!
My Experience - 5.0/5.0 -
Andy es super respectful, amicable, helpful, and kept me informed about the progress of the vehicle. It was very good that Andy could make sure my car was ready today as I had requested, despite a few delays due to the snow storm that affected everyone. It was a pleasure to work with Andy and I believe the repairs are high quality. Also worth to mention is that I left a few things in my car and nothing got lost. That’s something that encourages trust to work with the collision center again if ever needed, along with the good customer service provided by Andy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
I did notice a small scratch in the rear of the vehicle that I do not recall seeing. It is not in the area where the vehicle was repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Vehicle looked great and the team provided some extra service when the car wouldn’t start by charging the battery.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very helpful and professional. I appreciated that Andy took time to understand how our car would be used and to give me a few price options. We also appreciated the flexibility and understanding provided when we rescheduled our repair until after the government shutdown. The car looked great when we picked it up and was ready ahead of schedule. I also liked getting the texts and calls with updates on where the car was in the process of repair.
Likely to Recommend - 5.0/5.0 -
I have already recommended them to a neighbor.
Repair Quality - 5.0/5.0 -
The car looked like new
Customer Service - 5.0/5.0 -
Everyone was polite and helpful . They were also understanding when we put the repairs on hold during the government shutdown. I was also especially appreciative that the estimator gave me several options and listened to how we actually use our car.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
I am mostly satisfied. It was longer than I expected due to damaged part initially delivered. Communication was not always on time also.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The person handled my case was super nice, professional, understanding. Answered patiently all my questions and concerns and made me feel that I'm in good hands! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
It was nice that the car was cleaned up when I picked it up.
Repair Quality - 2.5/5.0 -
It took a week but it was over the holidays
Customer Service - 5.0/5.0 -
Everyone was kind
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Andy helped me at both collision and the service center! He was extremely helpful and got my car returned to me quickly