Parkway Auto Body of Nutley

4.8 (2,276reviews)
97%
95 Park Ave.,  Nutley,  NJ  07110
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Shop AssistantSparkles

In operation 61 years.

Parkway is designed and built with the purpose of providing premium quality, cost-effective repairs. We are known for leading the industry in technological advancements. Our high standards are designed to provide you with the best, most accommodating, competent, courteous, and professional customer service in the industry. Our State-of-the-Art premium facility, advanced equipment, craftsmen and women who care, factory-matched paint, and our lifetime guarantee, all adds up to making a satisfied customer. Let the expert team here at Parkway Auto Body help to provide you with satisfaction and peace of mind.

Services
  • Free Estimates
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
BMW
I-Car
Rivian Passenger – R1T/R1S
Subaru
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Email

Reviews (2,276)

Customers say
Overall Customer Satisfaction
Customers consistently praise Parkway Auto Body for outstanding service quality, professionalism, and attention to detail. The front desk team receives high marks for being knowledgeable, friendly, and proactive in keeping customers informed throughout the repair process via text and phone updates. Repairs are frequently described as flawless, with vehicles often returned cleaner than dropped off, including detailed interiors and exteriors. Many customers highlight that their vehicles were completed ahead of schedule, reducing rental car costs and stress. The seamless coordination with insurance companies and rental car agencies is widely appreciated. A small number of customers noted areas for improvement, including occasional quality control concerns such as paint imperfections, sensor calibration issues, and communication gaps, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend Parkway Auto Body to friends and family.
AI-Generated from reviews written in the last 12 months
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"... went above and beyond. Its rare to find a shop that combines such great customer service with excellent workmanship. Ill definitely be coming back and highly recommend ..." Read more
"... people's work is an understatement. Parkway is amazing! Their skills really are unparalled. Yes they make it all easy and convenient to drop ..." Read more
"Vehicle looked brand new as when I drove it off the dealers lot. They also detailed it inside and out."
"... get my car back four days earlier than expected! The repairs were completed beautifully, and the customer service exceeded my expectations. I couldn't be happier with ..." Read more
"Vehicle was completed 6 weeks earlier than anticipated."
"Our car was ready 2 days before the expected delivery date"
"The communication during the process was great and the service was a lot faster than expected. Im more than pleased with my experience."
"Three days early! 😀"
"It was ready a week earlier than expected. That was incredible!"
"... workers body mechanics whatever they are called. I never had a company that communicated this well that was mostly appreciated. Also, when I examine ..." Read more
"... shop and having a rental vehicle waiting for you. The great communication from the moment of contacting Parkway Auto bodys team up the the day you receive your vehicle ..." Read more
"... They show true care to customer satisfaction and explain everything in great detail. They should be honored and rewarded for their dedication ..." Read more
"The service I received was outstanding! The communication, time line, and overall finished job was AAA Excellent! Thank you for an awesome experience!"
"You have day-to-day updates on the progress of your repair, which I find exceptional."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Staff was professional and friendly and the repairs went well. My only issue is how we were pressured to pick up the car. I was told that there was very limited space and the car had to picked up right away. We were not ready to pick it up the next day. In the end we did pick it up a few days later.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing repair work, took care of 2 separate issues I was having with the vehicle. Their communication was excellent and they finished my vehicle ahead of schedule. Processing in and out was thorough and efficient. Would recommend them to everyone

My Experience

This was my second experience and again it was a good one. Your staff/ workers are very courteous and helpful. Dealings with my insurance company and setting up my car rental went smoothly I like the updates on the progress of the repair. The work was completed on time which was very helpful. Thank you to everyone involved. I will certainly recommend you to others.

My Experience

Thank you Parkway Auto Body. My experience with you went very smooth. You all were very kind and helpful through the process. I highly recommend you guys.

My Experience

I love the fact that they keep in touch with you at least once a week to let you know how your automobile is doing. The staff is phenomenal. I haven't never met the more courteous and respectful sttaff, I would recommend this place to anyone

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Parkway Auto Body did a very great job on my vehicle. They have a very solid team, that is very knowledgeable on their craft and walk you through step by step through the process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for allowing me to trust you with my car. You guys did an awesome job and I’m extremely satisfied.

Likely to Recommend

Repair Quality

Parkway Auto Body did a wonderful job on my car. Great customer service! They kept me posted from beginning to end. I would recommend Parkway Auto Body to someone who needs body work repairs to their car.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I watched one of the workers back a car up into one of there columns. The service provider that helped me had a bad attitude. Service was relatively fast and fairly priced.

Customer Service

Worker had a bad attitude.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excelent service and our agent was great

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The car was fixed like new...however, inside the chair where really dirty.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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