Parkway Auto Body of Nutley
In operation 61 years.
Parkway is designed and built with the purpose of providing premium quality, cost-effective repairs. We are known for leading the industry in technological advancements. Our high standards are designed to provide you with the best, most accommodating, competent, courteous, and professional customer service in the industry. Our State-of-the-Art premium facility, advanced equipment, craftsmen and women who care, factory-matched paint, and our lifetime guarantee, all adds up to making a satisfied customer. Let the expert team here at Parkway Auto Body help to provide you with satisfaction and peace of mind.
- Free Estimates
- Lifetime Warranty
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Parkway Auto Body did a very great job on my vehicle. They have a very solid team, that is very knowledgeable on their craft and walk you through step by step through the process.
My Experience - 5.0/5.0 -
Thank you for allowing me to trust you with my car. You guys did an awesome job and I’m extremely satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Parkway Auto Body did a wonderful job on my car. Great customer service! They kept me posted from beginning to end. I would recommend Parkway Auto Body to someone who needs body work repairs to their car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
I watched one of the workers back a car up into one of there columns. The service provider that helped me had a bad attitude. Service was relatively fast and fairly priced.
Customer Service - 1.5/5.0 -
Worker had a bad attitude.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excelent service and our agent was great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was fixed like new...however, inside the chair where really dirty.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs we talked about were carried out exactly as I was told and as we agreed.
Customer Service - 5.0/5.0 -
The customer service I received from Marcel and Hannah was truly outstanding. I would give them a 10+ for their support.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall, my experience with Parkway has been positive. The one major problem I had is that there is a flaw between their automated notification system and human oversight. From the very beginning I was given August 10 as the estimated completion date of service. Several days into service I receive an update text with the same estimated completion date, followed by another one 3 days later. Love these update notifications!. On the completion date, expectations high on receiving my car, I receive a call that they have to order parts. Someone should have caught that days prior before the completion date. Clearly, someone had not looked at my car until the day of completion, otherwise they would have known parts needed to be ordered. After not having my car for 10 days and having to wait an additional 4 days was disappointing. But my car is fixed and I’m happy. Making those adjustments between the automated notifications and human oversight would take Parkway to the next level on overall customer satisfaction.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for doing amazing work!
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
A turn signal light neded to be changed by your garage and another garag changed the plate light bulb. Should have been working fine after leaving the shop.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Excellent service, very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience, smooth and fast. Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional work and excellent communication about the process.