Payne & Sons Collision #3 LLC

4.9 (92reviews)
120 Prince Lane,  Rockwall,  TX  75087

In operation 43 years.

Established in 1983, Payne & Sons is a family-owned shop that specializes in repairing vehicles to the vehicle manufacturers (OEM) standard using quality parts & approved repair methods. We have been awarded many OEM Certifications for our commitment to having the right tools, training, & equipment to repair each vehicle properly. We handle every aspect of collision repair from body & frame, to mechanical & recalibrations. Our customer service and commitment to quality ensure that each customer receives the best repair possible backed with a Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (92)

My Experience

Great job! Thanks.

My Experience

Fantastic job! However advise clients ahead of time about the credit card fee parameter. People are last minute forced to use their debit card to avoid the fee, often catching them unprepared, with an account that has insufficient funds.

My Experience

You all did amazing! The customer service was great ! You answered every call, every question, and got me fixed up quick. I really appreciate the way you took care of everything. Thank you!

My Experience

The entire team I dealt with at Payne & Sons Collision were knowledgeable, communicative, honest, professional, and friendly. They will get my business from now on.

My Experience

Personal and professional

My Experience

Both Travis and Rance were great. They both made sure we were updated on what was happening with our repairs and tried to accomplish them in a timely manner. Unfortunately, parts kept having to be reordered because the insurance company ordered parts that either did not fit or did not match the original pieces causing a long delay of several weeks. All is well in the end: the final product is beautiful! It was worth the wait. Many thanks to both Travis and Rance for their work and their personable demeanor and for making sure everything was right.

My Experience

Very satisfied excellent repairs

My Experience

Thank you Travis for getting all the extra problems solved.

My Experience

Love the great team and great work!

My Experience

Everyone was great!

My Experience

Quality work done right.

My Experience

Great work at a very reasonable price. Will recommend to friends!

My Experience

Completely satisfied with the work and their professionalism! Would recommend to all my friends

My Experience

Everyone I spoke to at the Fate Payne and Sons location was awesome!! Charles, Ashley, and Travis kept me updated on the progress of the repairs with my car. The damage repair was perfect. I would like to thank everyone at Payne and Sons for everything you had to do to get the job done . I will always trust them with any future work.

My Experience

They worked with me to ensure my car was repaired to my satisfaction

My Experience

I had a great experience with my interactions with both Travis and Charles. Communication was always open and honest.

My Experience

I had my Toyota repaired atPayne & Son’s Collision and I’m beyond impressed with the experience. Charles Hammer and the entire team were incredibly friendly, kept me well -informed throughout the process and delivered flawless results. The repair work was top notch and my car looks brand new. Highly recommend Charles and the team for their professionalism, communication and excellent service.

My Experience

Y'all made the whole process of dealing with the Insurance company easy and headache free. Letting me know how the process is going with my truck. Thank you again for all your help. My truck looks better than the day I got it.

My Experience

Great service, great repair, would use again If needed

My Experience