Penske Collision Repair Center
Penske Collision is part of the Penske Automotive Group. We are a 40,000+ sq ft. shop located on the Northside of Indianapolis in Indiana. We specailize in Automotive Collision repair on all makes and models. We are a I-Car Gold Class shop with ASE Certified Technicians that are trained to handle the growing changes in the automotive reapir market. We are also Proforst Certified through Honda Motor Co. and Corvette Certified through General Motors. We are a Direct Repair with almost all major Insurance companies to help with the claim process. Our services are backed with a written Lifetime Gaurantee for as long as you own the car. We also offer services such as Detailing, PDR, Wheel Repair, Window Tint and Interior Repair. We provide high level customer communication with our repair status automated update through email or text messaging.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I dont like the fact that I have to personally purchase a fender name plate and wheel molding because the original part is discontinued. It should still be billed under the insurance company.
Customer Service - 4.5/5.0 -
I dont like the fact that I have to personally purchase a fender name plate and wheel molding because the original part is discontinued. It should still be billed under the insurance company.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have recommended Penske Collision to people.
Repair Quality - 5.0/5.0 -
It was repaired perfectly and in a timely manner.
Customer Service - 5.0/5.0 -
Alicia, especially, is great; I enjoyed working with her. I had good communication from Penske, everyone is always extremely friendly and helpful, and of course… It goes without saying that my car was repaired perfectly. I especially appreciated having my car finished in a timely manner. In a nutshell, I have absolutely no complaints, just praise for my recent experience.
Likely to Recommend - 3.5/5.0 -
I would suggest people receive a quote from Penske. I used Penske because insurance company.
Repair Quality - 4.5/5.0 -
Just picked up the vehicle two days ago, too soon to really give an opinion. Communication from Penske rep. could have been better and more timely. This must not have been part of the estimate but the passenger door was not fixed or aligned. at the bottom of the door it doesn't match or isn't flush with the rear door. The other shop I had quote me saw this and this was part of their estimate. Used Penske due to Insurance company suggesting using them due to rates.
Customer Service - 4.0/5.0 -
Communication from Penske Rep. could have been better and more timely.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I had no contact as to when my car would be done until I called to check on it. It would have been nice to have had some notice as to the progress and an ETA on completion
Customer Service - 4.0/5.0 -
Same as before
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done!
Customer Service - 4.5/5.0 -
Little trouble finding my bill to pay in Maintenance after the car moved for collision work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Especially Taz was outstanding. He was always available, communicated extremely well, was reliable and careful, and impressed with his extensive knowledge. He was truly dedicated to customer service.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn’t let you fix a matchbox car
Repair Quality - 0.5/5.0 -
A horrible experience. Our car was away from us for over 100 days. Your representative did not return calls or emails. Unbelievable service. Our car sat at Mercedes for a part Penske said we needed. The part never came in we finally got our car back on Saturday. Incurring over $2200 in rental car fees. I would like to speak to one of the case managers from Penske.
Customer Service - 0.5/5.0 -
Read other comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks perfect
Customer Service - 5.0/5.0 -
Very friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I brought my car in because of an accident, and while I was there I asked to have a small gash on my right rear bumper done that I would pay for out of pocket. My car was done two weeks earlier than estimated, but when I came to pick up the car after dropping off my insurance-paid rental, I discovered that the bumper had not been touched. But Tom in customer service made things right. I brought it back three days later, welcomed back, given another rental, and the job was done that day. Very friendly service and the job looks great. Thank you for making things right after the job error!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always recommend
Repair Quality - 5.0/5.0 -
Great staff!!!
Customer Service - 5.0/5.0 -
Great!