Penske Collision Repair Center
Penske Collision is part of the Penske Automotive Group. We are a 40,000+ sq ft. shop located on the Northside of Indianapolis in Indiana. We specailize in Automotive Collision repair on all makes and models. We are a I-Car Gold Class shop with ASE Certified Technicians that are trained to handle the growing changes in the automotive reapir market. We are also Proforst Certified through Honda Motor Co. and Corvette Certified through General Motors. We are a Direct Repair with almost all major Insurance companies to help with the claim process. Our services are backed with a written Lifetime Gaurantee for as long as you own the car. We also offer services such as Detailing, PDR, Wheel Repair, Window Tint and Interior Repair. We provide high level customer communication with our repair status automated update through email or text messaging.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
$5500 and couldn’t change the oil or clean the vehicle
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the finish. Very fast service, and everything was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Was told the repair would take 7-8 days. After 7 days I contacted Penske collision and they told me it take longer about 5 days longer. No one contacted me about additional time so was left hanging.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs look great and done in a timely manner
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you to Taz, the front desk staff and all technicians for fixing my vehicle.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The process went extremely smoothly, the return state of the vehicle was less than desirable. Windshield had foreign materials on both the inside and outside. The feel of the hood's finish felt like there was grit in the top coat.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already mentioned, very pleased!
Repair Quality - 5.0/5.0 -
Very efficient. Great communication from Taz.
Customer Service - 5.0/5.0 -
Only contact we had was with Taz. He was thorough and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
See comments on page 1
Repair Quality - 5.0/5.0 -
I am thrilled with the repair and every interaction I had with Customer Service Manager, Alicia Johnson, who was totally professional, supportive, and incredibly kind. I had a absolutely wonderful experience and would immediately take my car there again if needed!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Good work but customer service was pretty bad. Customer service can make or break a referral for your company .
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The body work that was done was looks great - I would give that a 9/10 but the customer service I would give a 1/2 so that why I gave a score of 5. I have talked to the assistant manager or manager already so he is aware.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job the truck looked brand new
Customer Service - 5.0/5.0 -
Kept me informed during the repair work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and can’t even tell i smashed my car. Penske also competed the work faster than they estimated. Really appreciate the professionalism.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Everything was fine but it would’ve been better if I didn’t have to come back, making several trips to get further work done. School, work, sports; it’s a lot of time and coordination. I had a rental the first time-unsure why diagnostics didn’t identify it then??