Pfeiffer Collision Plainfield
4140 Plainfield Avenue N.E.,
Grand Rapids,
MI
49525
USA
In operation 36 years, 16 years at this location.
Repairing all makes and models since 1990
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return, often complemented by thorough interior and exterior detailing. The team receives high marks for keeping customers informed throughout the repair process, primarily through timely text updates. Timeliness is frequently highlighted, with several repairs completed ahead of schedule. Customers also appreciate the professionalism, friendliness, and attentiveness of the staff. A few customers noted occasional delays due to parts availability or external factors like insurance, though they acknowledged these were outside the shop's control. Overall, the feedback reflects a strongly positive experience across service quality, communication, and turnaround time.
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Service Quality
"Excellent repair, looks like new!"
"... Very impressed. Ive gotten work done on two cars and continue to be very pleased by their work, professionalism, and communication!"
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"The repairs were excellent and my Jeep looks perfect. The vehicle was completely clean on both the inside ..."
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"They did an amazing job on the vehicle."
"Estimated 10 days, only took 7!"
"They got my car in and fixed within a very timely manner. Within two weeks they got my car in and had it fixed ..."
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"It was completed ahead of schedule."
"Prompt service with continuous updates were appreciated."
"... away. I was kept up to date with the progress and they had it completed on time. My insurance was billed and I was good to go when I picked it up! They did ..."
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"Great communication skills; kept me updated via text which was incredibly helpful."
"... adjust and they had some issues with the weather but team Pfeiffer was great keeping us informed and offering any help they could to make it as smooth as possible."
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"Very easy and prompt communication via text, very effective when communicating pics, etc."
"Text messages kept me up to date."
"Excellent service, communication, and products!"
Stephen
(Ford owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alice
(Kia owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pfeiffer did a fantastic job repairing our car. They communicated every step of the repair process and had my car done on time.
Customer Service - 5.0/5.0
Joan
(Ford owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Updated me on further damage and got repair compleyedesrly
Customer Service - 5.0/5.0
Returned Clean
Kevin
(Nissan owner)
reviewed 8/4/26
Likely to Recommend - 4.0/5.0 -
We don’t have a choice, my insurance company dictates where I take my care
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Aaron
(Ford owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kathleen
(Subaru owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0 -
Great, efficient service. Thorough repairs complete with recommendations from Christian Brothers for other needs. All-around great service.
Repair Quality - 5.0/5.0 -
The car was repaired efficiently and carefully. An added bonus was an inspection by Christian Brothers with suggestions for specific repairs needed in the future.
Customer Service - 5.0/5.0 -
Kelsey and Jessica and efficient, knowledgeable and kind.
Linda
(Chevrolet owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0 -
So far, it all seems good!
Customer Service - 5.0/5.0 -
Kelsey is a phenomenal communicator and has excellent customer service skills. Hard to find these days.
Returned Clean
Charles
(Ford owner)
reviewed 7/27/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Lloyd
(Lincoln owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Philip
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pfeiffer Collision was wonderful in both their support and timely nature of the repair.
Customer Service - 5.0/5.0
Paul
(Buick owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Scott
(Nissan owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ketashia
(Lincoln owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jeff was super helpful
Susan
(Chevrolet owner)
reviewed 7/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Candice
(Ford owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was satisfied with the work that was done on my vehicle especially the detail they my car a clean look again and was nice.
Customer Service - 5.0/5.0 -
You had really nice service people Kelsey was very informative and helpful.
Jay
(Honda owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Anonymous
(Chevrolet owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jennifer And Stephen
(Chevrolet owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Deb
(Toyota owner)
reviewed 6/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great!
Customer Service - 5.0/5.0 -
I’d give it an 11 if I could
Joan
(Ford owner)
reviewed 5/25/26