Prestige Auto Collision, Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am more than just satisfied with the work done on my Lexus. It looks better than new. A job that should have taken 5 days was completed in four and I had my car back before the weekend. I hope I don’t need any repairs in the future but it’s good to know that Neil and the gang will be there. Thanks Again Roger

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I satisfied with my car after the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Took double the initial time quoted

Customer Service - 4.0/5.0 -

Lance was communicative

Likely to Recommend - 5.0/5.0 -

I like the work they did to my car , just a reminder to inform customer properly

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 4.0/5.0 -

There was a break of communication, so I had to follow up.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication! Great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys were excellent

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

orange peel in the sun, but most won't notice

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would yes as my wife recommended to me

Repair Quality - 5.0/5.0 -

Totally satisfied because the work was excellent, but most of all dealing with John what’s the best part!

Customer Service - 5.0/5.0 -

Great from the front desk to the repair rep John

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The body work was very ugly

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

First of all, I do not want a phone call. I have used Prestige in the past working mainly with JOSE who I understand is out right now. That seems to be a true detriment to your company. I wish him well. I hear that he is out on a medical leave… This time, I worked with Ken and here’s what I do not understand. You may text me about this, but I do not want a phone call… When I brought my vehicle to Prestige It was immediately evident that a rodent had chewed through the engine harness. Ken, I’m sure with all good intentions informed me on a Tuesday that he had hoped it would be ready by Friday. We now, are currently one day, short of three weeks. . I picked up my vehicle today. It runs beautifully. It looks beautiful however I do not understand (in spite of the numerous photographs that were offered for my viewing), that it was a huge job. My question is why was the wire harness which we knew was needed immediately not ordered immediately… Almost 3 ways later I have my vehicle back, however, if that part had been ordered immediately, we would not be talking weeks! In addition to the part, not being ordered in a timely manner, I was informed that the company in Kentucky sent the wrong part. Ken, is a really nice guy… And I wish him well and I don’t want this report to damage him in anyway. However, my advice would be to order the part that you know is essential prior to hunting for further damage.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

12 on a scale of 1-10. Kevin is amazing, and the time and workmanship of the repairs is Fantastic!

Customer Service - 5.0/5.0 -

Amazing Customer Service by Kevin, and the receptionist.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The Car looks brand new

Customer Service - 5.0/5.0 -

Everything was hassle free, service was great!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Tire was over inflated and pressure light went off but everything else was great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Ken was great helping me navigate the whole process. Just happy to have my car back.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Lexus dealership said everything is great.

Customer Service - 4.0/5.0 -

Delivery dates kept changing

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean