Prestige Auto Collision, Inc.

4.8 (11,265reviews)
96%
23726 Via Fabricante,  Mission Viejo,  CA  92691
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Shop AssistantSparkles

Prestige Auto Collision is a family owned and operated repair facility. We have been serving Southern Orange County since 1984. We are Mercedes Benz certified. BMW trained and equipped.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
BMW
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Infiniti
Jeep
Kia
Lucid
Mercedes-Benz
Mercedes-Benz Elite
Mercedes-Benz Sprinter
Nissan
Ram
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S
Tesla
Volkswagen

Reviews (11,265)

My Experience

Communication was great and professional. When I picked up the car, Kevin was amazing and dealt with any issues and concerns I had with expedient service and an accommodating demeanor. I was very happy with the pick up process.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service smooth process

Customer Service

Returned Clean

My Experience

My Experience

This was the second time that we used Prestige and their work and customer service was excellent once again.

My Experience

Excellent work and excellent communication. Lance did an excellent job!! Please thank him for me 😀

Likely to Recommend

I have and will continue to recommend Prestige.

Repair Quality

Excellent in all regards!!

Customer Service

Excellent!!

Returned Clean

My Experience

My Honda 2023 CRV was in a rear end accident. Once again, Fernando Gomez was assigned to help fix the back of the car. I can’t give enough thanks and compliments to Fernando, for his exceptional service and quiet patience in making the back and liftgate functional again. He always answered all my concerns and questions in a timely manner. Your company has met my expectations with flying colors, in the way you kept me updated about the car and, of course, having the best employee in Fernando Gomez there👍💯

My Experience

I am so impressed with how my car turned out! From the front desk to service team - thank you for tak8ng such great care of my vehicle.

My Experience

My car looks good The way this was handled and the way I was treated unbelievable I would never recommend coming to this place and dealing with Ken Although he may be a nice guy What a storyteller So disappointing Into my fourth week of delaying my car repair for a back quarter panel When I was told five days, perhaps seven Unbelievably disappointing

Likely to Recommend

Repair Quality

Kevin was very attentive and quick with the repairs!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

There's no where else I would take my car, or recommend to my friends than Prestige! Eric has been making it a painless experience for me for many years! Their work is impeccable and you can quote me on that! Besides, when I get my car back, it always feels brand new again!

Likely to Recommend

Prestige is the only game in town!

Repair Quality

As always, my car came back looking brand new! This was the third time I worked with Eric to repair my damaged vehicle and again I am completely satisfied. In my world, there is only one auto collision shop I would use or recommend to my friends and family, it's Prestige!!! I know Eric and his crew will be there should I need them in the future!

Customer Service

Returned Clean

My Experience

Everything went pretty smoothly

Likely to Recommend

Repair Quality

Why did I have to pay a $250 deductible?

Customer Service

There was some confusion. Car was late being fixed.

Returned Clean

My Experience

The car looks like new and was repaired ahead of schedule.

Likely to Recommend

Repair Quality

The repair looks factory fresh and was completed ahead of schedule.

Customer Service

The repair looks great and was finished ahead of schedule.

Returned Clean

Likely to Recommend

Repair Quality

Ken did a great job while my car was being worked on and helped guide me through the process. Everything turned out well.

Customer Service

Excellent

My Experience

This is the second time we've trusted Prestige and for good reason. Ken was beyond kind , helpful and attentive to ensuring that not only were we taken care of but ensured that every detail was attended to. Although visits to auto collision are not ideal due to the reason of visiting, I know to continue to put my trust on them for any vehicle needs.

Likely to Recommend

Repair Quality

Workmanship done very well

Customer Service

Easy to work with

Returned Clean

My Experience

Worked with Kevin and he was very attentive and easy to work with. Fantastic communication. Would highly recommend prestige.

Likely to Recommend

Repair Quality

Excellent customer service! Great communication. Kevin was fantastic.

Customer Service

Returned Clean

My Experience

My Experience

Lance was super responsive and communicated frequently. Also, my car was returned to me looking just as clean as when I dropped it off…I appreciated that!