Reliable Collision

4.9 (7,188reviews)
99%
3521 E. Sunshine St.,  Springfield,  MO  65809
Bot
Shop AssistantSparkles

In operation 27 years.

Your convenience and satisfaction is our number one goal. Beginning with our indoor estimating bay to keep you out of the cold, to our lifetime paint guarantee, we have built our collision center to be different. You can rest assured your vehicle will be repaired to your satisfaction.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Lexus Certified
Scion
Toyota

Reviews (7,188)

My Experience

Only thing that would have been great customer service would be having car detailed. With amount of $ and working in and out of vehicle it would be great

Likely to Recommend

Repair Quality

Customer Service

My Experience

You made a frustrating experience, car collision, much less stressful. The car looks like new. Thank you for your wonderful customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very professional and courteous! Loved the constant communication. The rental department was extremely helpful and nice as well!

My Experience

Everyone I worked with was so helpful.. The text messages were great, keeping me informed on the progress.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I appreciated the updates by email as well as the communication by phone. Very professional service. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I appreciate how I was informed as to progress of the repair and the courtesy in how I was treated. Hopefully I won't have to have my car fixed again but if I do I will certainly bring it to your shop.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was very satisfied with the service I received. The staff was especially helpful and the repairs to my vehicle were 5 star.

My Experience

Was super happy to get my car back not only with everything from our accident fixed, but also things that we're wrong I didn't even plan on fixing yet. I cannot express my gratitude for the service. Thank you!:)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Bryan did a great job, he did everything he could to make things right for me and get my car back to normal. I firmly say none of this comes back to Bryan because he stayed in touch with me and was very honest the entire time. The only complaint I have is that it took TWO WEEKS longer than I was told it would. I had a rental car for nearly a month. Like I said, I do not believe that has anything to do with Bryan as it was in the hands of the body shop after he spoke with me. 10/10 for Bryan. 6/10 for the timing from the body shop and not making it absolutely perfect after having it for so long. (Saw small paint specs and was not completely smooth when I got the car in the sun). I am not happy with the paint work.

Likely to Recommend

It has just caused me too much hassle and trouble. After them having it for 3 weeks, the car wasn't perfect when I got it back and parts were not put back on right. I did not have a good experience, that is what I would tell a friend.

Repair Quality

The body shop did a poor job. It took 2 weeks longer than what they initially told me, and there was a poor attention to detail. Dirt under the clear coat, paint boogers, Knicks in the metal of the part they installed, chipped my back windshield, and I've had to make 2 or 3 extra trips for them to "make it right". The molding on my windshield almost flew off twice on the highway, a reason I had to make an emergency stop at Lexus last week. I am disappointed in the experience.

Customer Service

The body shop did a poor job. It took 2 weeks longer than what they initially told me, and their was a poor attention to detail. Dirt under the clear coat, paint boogers, Knicks in the metal of the part they installed, chipped my back windshield, and I've had to make 2 or 3 extra trips for them to "make it right". The molding on my windshield almost flew off twice on the highway, a reason I had to make an emergency stop at Lexus last week. The car was rushed to get done, its aparent. I'm disappointed in the level of care the painters had.

Returned Clean

My Experience

Great Service! Both the Collision Repair center and Reliable Car Rental did outstanding jobs. Made my experience of having my car repaired almost a non-stess event. Thank you. Bob Rubino

Likely to Recommend

Repair Quality

Work not completed on time.

Customer Service

Collision and Rental employees were a great help in smoothing out the problems caused by the delay in having my vehicle's repair completed as scheduled.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Quick service, great having car rental at same location, also very friendly and knowledgable personnel. Thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean