Riley & Sons - Anderson
In operation 69 years.
Riley and Sons Collision is a family owned collision repair business serving the community since 1957. Our technicians are trained on the latest vehicle technology and our facility is equipped with state of the art equipment. Our goal is to provide high quality repairs on a timely basis, a high level of customer communication through the repair process including text and email messaging, and a great customer experience. We back our repairs with a limited lifetime guarantee. Let us help you get your vehicle back on the road safely and efficiently.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car looks fabulous!
Likely to Recommend - 5.0/5.0 -
Great service!
Repair Quality - 5.0/5.0 -
My car is beautiful!
Customer Service - 5.0/5.0 -
Made aware during the process.
Returned Clean
My Experience - 0.0/5.0 -
I was told beforehand that when my car was dropped off that I would receive routine updates. I didn’t until I wrote a Google review and then I got a call. But at least the bumper was nicely done and my car smelled clean.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The communication wasn’t the best and my advisor wasn’t very communicative either… wouldn’t go through her again. But the car was beautiful and in tip top shape and smelled good.
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I will address my safety concerns when recommending
Repair Quality - 2.5/5.0 -
Repair wise, a few minor issues that were resolved ( to be expected from myself )... service from my appraiser was very good... the only draw back is a safety concern for myself and public. 7 days after my truck was picked up and repairs completed; excluding the minor things I found, I made an appointment to get those few minor issues resolved (which was resolved, except the hirn ) however in between the appointment I heard a loud noise coming from the front of my truck. I mentioned the noise and my appraiser along with the technician determined that it was a brake issue and told me to take it to a dealership and it was not accident related. So I took that advice and went straight to the dealership at which i found out it was not a brake issue, it was my driver's front wheel that was loose and almost fell off. 😬!!!! Im convinced that either my wheel was taken off for the repairs or it was accident related. Which concerns me, for a few reasons 1 . I could have been seriously hurt had the wheel fell off 2. Someone else could have been seriously hurt had it fell off and flew into another driver 3 hearing that noise and not thinking "let us make sure the wheel is tight and not the issue" instead of convincing me that it was a brake issue and sending me away. I had to pay a dealership to tell me that really alarms me. The dealership was also alarmed as well. This review is not a bashing review I will continue to have my repairs done at this facility in the future but also be very weary before I leave and address all safety concerns myself. As a recommendation moving forward, I would suggest all tires be check and wheels to be tightened, this may save lives and help you in the future should this happen to someone else.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service, great communication on the status of my repairs and my truck looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service, great communication and our truck looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The estimator was professional. She even had the car torn down to reveal all of the damage up front instead of discovering it later so that my estimate would be more accurate. I was very anxious, thinking that my car was totaled, when in fact it was worth much, much, more than I realized. Yes, there was some delay in getting my car back on the first named date due to aftermarket grills coming in faulty. After ordering an OEM grill, I could pick up my car! Thank you!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The aftermarket bumpers/grill kept coming in damaged. So an OEM part was ordered, and this delayed my car's completed date by six days. Otherwise, great service!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service excellent communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very courteous. They do very nice work!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everything went smoothly and the repairs were quick. Appreciate the kind staff and updates along the way. Thanks!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything went smoothly and the repairs were quick. Appreciate the kind staff and updates along the way. Thanks!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Easy in and out. Car looks great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Second time that I’ve had to have the same repair done by your team due to rotten luck. But both times you did a great job. Thank you!
My Experience - 5.0/5.0 -
Very personable staff, great job on my car, and quickly finished the job!
Likely to Recommend - 5.0/5.0 -
This is the second time I have used them and I wouldn't go anywhere else!
Repair Quality - 5.0/5.0 -
They do a great job! Very professional and personable service!
Customer Service - 5.0/5.0 -
Great customer service! They go beyond.
Returned Clean
My Experience - 5.0/5.0 -
So far all seems to be well. I have yet to drive it through a carwash to check seals but otherwise went smooth and you kept in touch during the process. Thanks!