Riley & Sons - New Castle
In operation 69 years, 12 years at this location.
Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
Haven’t received my car!!! Sure would love to answer this but is a little difficult to do without a vehicle
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great. I liked being updated by the text messages. Everyone was very nice to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was fast and effective. Good customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It did take 2 weeks longer than said, but they did very good work.
Customer Service - 5.0/5.0 -
It did take 2 weeks longer than said, but they did very good work.
Returned Clean
Likely to Recommend - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on the repairs.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you all for taking special care of my deceased parents vehicle! She looks new again! I'm sure it wasn't easy fixing a 1998 Ford Expedition. I loved the texted messages keeping us informed. Thanks to everyone we spoke to as everyone was very kind! I couldn't be happier!
Likely to Recommend - 5.0/5.0 -
We've told everyone how great you all were!
Repair Quality - 5.0/5.0 -
I couldn't be happier with my Expedition! It looks great!
Customer Service - 5.0/5.0 -
Couldn't have asked for better updates. Very informative!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very good service, great customer service, good quality work.
Repair Quality - 5.0/5.0 -
Quality work!
Customer Service - 5.0/5.0 -
Pleasant customer service experience!
Returned Clean
My Experience - 5.0/5.0 -
Riley and sons went above and beyond all my expectations, there is no better body shop in the state of Indiana I would recommend!!! They did more than they were suppose too and I will always be grateful!!!!!!
My Experience - 5.0/5.0 -
Quick, courteous service. The repair looks fantastic.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The front left headlight on the truck where it sets it all dented up and it wasn’t straightened out. It was just like it was when it was wrecked. I need to get that fixed. I also need to bring the truck down there and let them take a look at it Thank you, Harold
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
Not very happy with the end of the process with the insurance tell me I can go get my vehicle and Riley And Sons telling me I can’t have it. Not very happy with the customer service how Greg handled things if he’s going to be the one to handle things I will not be returning my vehicle to this body shop for any more repairs.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The customer service and communication is always top notch, have used them several times and always love the results. Highly recommend A+++