Riley & Sons - New Castle
In operation 69 years, 12 years at this location.
Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
There was a scratch on my side panel that was not there before On the driver side where to seat belt is placed that panel is ripped off and not put back on and will not stay on and radio stoped working!!!!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have used before and have recommended to others
Repair Quality - 5.0/5.0 -
Excellent job.
Customer Service - 5.0/5.0 -
Kept me informed throughout the time they had my car during the repair
My Experience - 5.0/5.0 -
Riley and Sons was super easy to work with! They provided frequent updates and made my car look brand new again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Riley and Sons was super easy to work with and they kept me updated on the process of my car! I would 100% work with them again!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks brand new like nothing happened and it was a big deer that hit it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like nothing happened car 1 deer 0
Customer Service - 5.0/5.0 -
They were nice and on top of things quick
Returned Clean
My Experience - 5.0/5.0 -
The repair was done in a very timely manner. Everything was explained to me very well. Friendly staff. I don't like having to deal with fixing a car, but if I had to, then this is the place. So far, the repairs have worked great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
They knew what they were doing
My Experience - 0.0/5.0 -
No need to call me. The repair work was fine The amount of time it took was not satisfactory. Thank you for covering my last day of the rental car. Greg kept me informed very well. Hope you can get your shop issues .fixed for future customers
My Experience - 5.0/5.0 -
Great experience! Very friendly staff ◡̈
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have only had it back for a couple of hours but it looks outstanding a job well done
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dealt with Austin Paschal. Very accommodating and friendly young man. Everything went well and we will continue to bring our vehicles to Riley and Sons as we did with your predecessor Smiley’s.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend to other people.
Repair Quality - 5.0/5.0 -
You did a Excellent job on fixing our car . Thank you .
Customer Service - 5.0/5.0 -
Great people to work with .
My Experience - 5.0/5.0 -
Thanks so much for the great job in repairing my car. !! Thanks for your constant contact Brandy !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for you quick and great service.
Customer Service - 5.0/5.0 -
Very good job and service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Very nice and great communication. Replaced front quarter panel came out great! Highly recommend.