Riley & Sons - New Castle
In operation 69 years, 12 years at this location.
Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
That is the only shop that I would go to and have ever gone to they do good work
Repair Quality - 5.0/5.0 -
Very good people to work with
Customer Service - 5.0/5.0 -
They were all professional and very good to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The job is not done yet! The part is on back order but has been very nice
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
EXCELLENT SERVICE
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They car was back to looking brand new. Even better then when it went into the shop.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a very good job.
Customer Service - 5.0/5.0 -
They did a very good job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly staff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Parts of the car that should have been fixed were not and because of this we had to go with out a car for a week or so as our rental benefits ran out the first time they had the car. The lady that works in the front office area (has her own office not at the front desk) just may be the rudest person I have had to work with who also wants my money. She yelled at my husband for picking up the car when we received an email that it was ready to be picked up, she doesn’t listen and would prefer to talk because she doesn’t really care what you have to say (which is why we didn’t get all of the parts of the car fixed, and her general demeanor is just mean. A smile and kindness go a long way. This is our second experience with Riley and will be the last due to her. She was just as mean the first time we used Riley. I have no problem discussing this with someone if you want to call.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
You don't want my feedback. My car is worse than it was when I got it than when I sent it in. The New Castle location, in my opinion, completely ruined my truck at this point. I have another appt next week with the Anderson location to give them ANOTHER (4TH) chance to repair it, hopefully I can update with better news then. But as of now, I wish I would've chosen somewhere else...
My Experience - 0.0/5.0 -
Haven't been called about what's going on. Dropped my car off on a Sunday and they didn't even start until Tuesday!
My Experience - 5.0/5.0 -
Very good customer cervice. Made the insodent go smooth.