Riley & Sons - New Castle
In operation 69 years, 12 years at this location.
Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
We feel like our car was expertly repaired and the team was very courteous with how they dealt with us.
Likely to Recommend - 5.0/5.0 -
We gained a trust in Riley & Son’s service in taking car of repair services if ever needed again!
Repair Quality - 5.0/5.0 -
We are pleased with the results of having our car repaired with Riley & Son. The service was provided quickly & most of all efficiently!
Customer Service - 5.0/5.0 -
The people we came in contact with were friendly, courteous and had our best interest in mind as they took care of our needs!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good people
Repair Quality - 5.0/5.0 -
Both times I've needed body work was VERY nice, understanding,& efficient. Thank you!
Customer Service - 5.0/5.0 -
Both times I've needed body work was VERY nice, understanding,& efficient. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Easy to deal with Riley! Everything went well and if we need anything else we’ll go to Riley! Everybody was very helpful! Thank you for a job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the results! Easy to do business with you and finished promptly on the date we were told
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job look like a new truck again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
A few days after taking vehicle home I neede to turn A/C on and immediately turned A/C off. Vehicle shaking and making loud noises sounding as if something hitting another part of car. If A/C was checked prior to leaving shop this should have been detected. Vehicle is being returned to shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Even with being upset about my car being totalled, it was a good experience. Staff kept me updated on everything and was very helpful.
Likely to Recommend - 5.0/5.0 -
Pleased with service and final product
Repair Quality - 5.0/5.0 -
You could never guess the car had been damaged. The paint is a perfect match and the care is 8 years old.
Customer Service - 5.0/5.0 -
Staff were polite and kept me informed of progress
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They have always done a good job on body repairs to my vehicles. Somehow I keep hitting raccoons. My car also looks superb inside and out when I pick it up. Will continue only using them n
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
All and all it looks good for what happened to the vehicle. However, there are two very noticeable “fish eyes” on the back passenger door. Since the door was used because no new door was available maybe there was some kind of contamination that caused the fish eyes on the used door. Either way I will want them corrected. I must complement you all on your communication you kept me aware of what was happening at all times and I appreciate that!
Likely to Recommend - 4.5/5.0
Repair Quality - 2.5/5.0 -
Unfortunately had to bring it back in for fish eyes and other things that shouldn’t have left the shop with. So I’m really not comfortable reading anything until after this job is done to be fair to you and your team.
Customer Service - 4.0/5.0 -
Customer Service has been fantastic thus far.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The employees were very personable and helpful. The work was done quickly and my car looks great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good Job
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Greg was a big help with the insurance. He made the experience much better than it would have been otherwise. And the car looks like new.