Rocco's Collision Center - Berlin

Likely to Recommend - 0.5/5.0 -

If they cannot change a $15 air filter if you have a problem . What do you think they're going to do when you have a serious issue with your car. It's called the tail light warranty in my industry

Customer Service - 0.5/5.0 -

Guy at the front desk said a simple link shoe is not their problem or his definitely not good customer service. Not to mention not being prompt in their Recruitment of a rental vehicle for me.

My Experience - 5.0/5.0 -

My car was finished even before they estimated it would be, and the people in the office did a great job too.

Likely to Recommend - 5.0/5.0 -

Already talking it up.

Repair Quality - 5.0/5.0 -

Already sent this once. I was very satisfied, both with workmanship and personnel. They had my car done before promised. The day I picked up the were working under very stressful conditions but still managed to be very pleasant.

Customer Service - 5.0/5.0 -

Already addressed

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfection! Completed in a timely manner. I would highly recommend

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff were great. I had an issue after pickup and they were very accommodating and resolved the issue in minutes

Customer Service - 5.0/5.0 -

The staff here is amazing. They handled every aspect from communicating daily expectations and when an issue arose handled the rental extension. I could not have asked for a better experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Damaged my window tint on my drivers side window of my vehicle and tried to return the vehicle to me without advising me of the very noticeable damage.

My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kelly and Natasha were very professional in explaining the process to me, as this is the first time I’ve had auto bodywork done. Rocco did an excellent job repairing the damage and blending it with the periphery. I appreciate their attention to detail.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The Rocco's team did a great job with my repair. I was surprised and impressed that they detailed my vehicle.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Lovely experience.

My Experience - 5.0/5.0 -

The repair was perfect. I also appreciate the car being washed and interior vacuumed. I also appreciated the timely updates as well as the fact of completing the work before the initial estimated time. Thank. You

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was perfect. I appreciate it that it was done in a timely matter-earlier than the initial estimate. I also appreciated that the car was washed and interior vacuumed. Thanks again Diana

Customer Service - 5.0/5.0 -

I appreciate that I was updated with the repair progress.

My Experience - 5.0/5.0 -

Kept me informed Did a great job repairing car good people

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend Rocco's to friends and family A -1 work

Repair Quality - 5.0/5.0 -

Work was superb like new

Customer Service - 5.0/5.0 -

Very courteous and attentive