Rocco's Collision Center - Berlin

Likely to Recommend - 5.0/5.0 -

Overall, great experience

Repair Quality - 4.5/5.0 -

Quality of work- excellent and timely

Customer Service - 4.5/5.0 -

Front desk check in/out- outstanding! Quick, thorough, and she answered all my questions Call back with estimate- it was a little rushed so I felt like I didn’t get to ask what I needed. Text alerts- excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great job and a pleasure working with Madison made everything easier

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

He did an excellent job and awesome job. I’m very very happy. Definitely recommend to friends and colleague.😁

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service, timely and kept abreast of status.

My Experience - 5.0/5.0 -

I was very impressed with the speed that my repair was done. Madison was very helpful keeping in touch with me throughout the process. Would recommend Rocco’s to anyone. Thanks guys! Merry Christmas.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job on my car and were very fast in their work.. Very much satisfied with the team

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The repair to my vehicle was great. The challenging part I experienced was trying to speak directly to Madison each time I tried returning her calls. Although your answering service offered the prompt to reach an operator to speak to a live person, the request failed each time. Even when I left voicemail messages to Madison, I never received a return call. It was more effective to drive from my home to your office to get an answer rather than speaking to someone from your office by phone.

Likely to Recommend - 5.0/5.0 -

Everyone was very courteous, easy to work with, kept us informed, and did a magnificent job repairing the damage. Thank you so much!!

Repair Quality - 5.0/5.0 -

Everyone was very courteous, easy to work with, kept us informed, and did a magnificent job repairing the damage. Thank you so much!!

Customer Service - 5.0/5.0 -

Everyone was very courteous, easy to work with, kept us informed, and did a magnificent job repairing the damage. Thank you so much!!

Returned Clean

My Experience - 5.0/5.0 -

I want to say I thoroughly enjoyed Rocco’s. The service and quickness was outstanding. The shop in Berlin was a pleasure to deal with. The young lady (Madison) was very pleasant and accommodating. I would recommend you guys to anyone in need of your service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

AMAZING WORK !!!! Left my car all brand new again and polished. The staff was incredible and very attentive by keeping me updated on the status of my vehicle.

My Experience - 5.0/5.0 -

The entire process, from start to finish, was seamless. My car was repaired pretty quickly, and it was very convenient to drop off my rental at Rocco's. Great service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They did a fantastic job and got my car repaired within a week. Staff is extremely friendly and knowledgeable. Great communication too. I highly recommend them for anyone who appreciates top notch service. 10 out of 10 all the way!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I love the way this team does business. In today's world it's extremely hard to find businesses who care about customer satisfaction. You guys nailed it! Thank you for taking care of my dodge truck.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for taking care of my 2010 Dodge ram 1500. Although it is an older truck you treated but with care.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0