Crash Champions #0368 Northwest DC
In operation 6 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Very good
My Experience - 5.0/5.0 -
The entire team was super friendly and helpful. John went above and beyond to make my experience great, including reaching out to Progressive and getting one of my deductibles waived. This was my first time experiencing vandalism/working with my insurance. The experience was extremely frustrating, but Crash Champions were amazing to work with and made the experience much better. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding service.
Customer Service - 5.0/5.0 -
I do not recall his name, but he was kind, helpful and very transparent.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good job and nice people to deal with
Repair Quality - 5.0/5.0 -
I wish I knew it will take longer than I expected For I will have rent a car
Customer Service - 5.0/5.0 -
Nice people always available when you need them
My Experience - 0.0/5.0 -
I am voicing my strong disappointment regarding the service I received during the recent repair of my vehicle, which was in your shop for six weeks. Throughout this process, I experienced continuous delays and inconsistent communication. On the initial estimated completion date, I was informed the car was being reassembled, only to then be notified of additional damage that should have been identified during the initial inspection. Following this, I was told the delay was due to a missing part; however, the part arrived and repairs were finished within 48 hours only after I contacted the insurance company. I was provided with numerous excuses for these delays, including staffing issues, part shortages, and extended completion dates. This lack of efficiency and transparency was particularly concerning given that my rental car expenses were being paid out of pocket. I hope you will review this matter to improve your service and communication moving forward. I also hope you consider reimbursement to me for my deductible as well as part of rental fees that we paid out of pocket.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
If i could give 0 i would. The customer service was mediocre. I kept getting the run around, change in completion dates, had. My car 6 weeks with knowledge i was paying for rental out of pocket. The car was further delayed once they figured out they overlooked a known issue with the type of damage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Crash Champions was incredibly helpful, and the repair job they did for me was immaculate!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lots of check ins and incredibly polite staff!
My Experience - 5.0/5.0 -
Great service, happy with the experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
It was very hard to get through on the phone
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
I’m so happy for excellent work thanks so much
My Experience - 5.0/5.0 -
Amazing repair work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John and his team did an incredible job and went above and beyond to get the correct replacement parts
Customer Service - 5.0/5.0 -
I was informed of the progress the whole time
Returned Clean
My Experience - 5.0/5.0 -
I had the pleasure of working with Mr. Michael Blackwell. I appreciate your help sir and your knowledge of my vehicle. Everything was done just as he said it would be. Thank you. Crash Champions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend them.
Repair Quality - 5.0/5.0 -
Wonderful service. Professional and courteous. The person who helped me, Brie(?), was fantastic, and the front desk person was always courteous and helpful.
Customer Service - 5.0/5.0 -
Great staff. Brie (?) was very helpful. I believe she was in training.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
communications with the office is really hard