Texas Collision Centers # 10 - Preston Road

5.0 (1,319reviews)
99%
1001 Preston Road,  Plano,  TX  75093

In operation 6 years.

Collision Repair As it Should Be. Texas Collision Centers is your premier hometown collision repair solution delivering the unmatched blend of exceptional service and quality – with a hometown touch. We strive to improve the lives of our customers and teammates by consistently delivering a personal and best-in-class collision repair experience. This is the mission statement we live by. You deserve a personal experience backed by the industry’s finest auto body professionals. That’s the foundation behind Texas Collision Centers. As a local collision repair center owned and operated by some of the most experienced professionals in the industry, we offer a uniquely fine-tuned repair experience. That’s a collision repair experience as it should be. Don’t compromise your repair, discover the difference a hometown team makes today.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,319)

Customers say
Overall Customer Satisfaction
Customers consistently praise Texas Collision Centers for delivering an outstanding repair experience from start to finish. The front desk staff are frequently highlighted for their warm, welcoming, and professional demeanor, making customers feel at ease from the moment they walk in. Service advisors receive high marks for exceptional communication, providing regular text and phone updates throughout the repair process, ensuring customers are never left wondering about their vehicle's status. Repair quality is a standout theme, with many customers noting their vehicles were returned looking brand new, with perfect paint matching and meticulous attention to detail. Timeliness is another major strength, as numerous customers were pleasantly surprised to receive their vehicles ahead of the estimated completion date. The seamless coordination with insurance companies and rental car services is also widely appreciated, reducing stress during an already difficult time. A few customers noted isolated concerns such as a missed paint section and communication gaps at certain points, reflecting areas customers feel could be refined, though these were far outweighed by overwhelmingly positive feedback.
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"In rating my experience at Texas Collision I only wish there was a number well over the 10. I would have given my experience from beginning ..." Read more
"... week, took care of everything, I mean everything. My vehicle looks better today than it did when I bought it. All their work is warrantied as long as I own the ..." Read more
"The team did a fantastic job and some of the best paint work iv ever had done on one of my vehicles post accident."
"Quality of the repair work is excellent"
"The very best collision center I have ever dealt with."
"... off to picking it up! They kept me updated and also finished earlier than promised! They helped me get home when I dropped it off as ..." Read more
"Great service, great people, fast turnaround - I got my car back 3 days early!"
"Actually done much faster than expected"
"... communicated with me regarding the entire process. And then they completed the job 2 days earlier than expected. I was more than pleased with my entire experience." Read more
"Took a while but looks like a good job. Car was returned very clean!"
"... and very informative. I really appreciated being kept updated on the progress of my car and having all my questions addressed promptly. The car rental process was extremely easy, ..." Read more
"Car was restored to its original condition. Communication was consistent and daily updates were very helpful."
"... We.ask where she parts ordered were comming from our Adviser said he didnt know and dropped the conversation at that point.. The front dest was very friendly, ..." Read more
"I appreciated the daily updates about the progress of the work. This led to the completion of repair of my SUV. ..." Read more

My Experience

All the workers r very very nice, it was a pleasant experience

Likely to Recommend

Repair Quality

Everyone was super welcoming from start to finish. The facility is super clean with a relaxing atmosphere. The receptionist is awesome at her job, such a great multitasker. I enjoyed the “tokens” for treats while you wait. David was super professional and responsive. He kept me updated on the work being done so well the text messages received were just a bonus. He was super knowledgeable about the repairs I also decided to have other items fixed at my own expense. I appreciate everyone at Texas Collision. You’ve made my experience 10x better. Thank you all!

Customer Service

Everyone was super welcoming from start to finish. The facility is super clean with a relaxing atmosphere. The receptionist is awesome at her job, such a great multitasker. I enjoyed the “tokens” for treats while you wait. David was super professional and responsive. He kept me updated on the work being done so well the text messages received were just a bonus. He was super knowledgeable about the repairs I also decided to have other items fixed at my own expense. I appreciate everyone at Texas Collision. You’ve made my experience 10x better. Thank you all!

Returned Clean

My Experience

Kristin was an excellent service representative.

Likely to Recommend

If they work with Kristin I feel I can refer people to you.

Repair Quality

Customer Service

Kristin stepped in with our process and was incredibly helpful and efficient. She kept me posted on the process of my car.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Spectacular service. The front desk was super kind and helpful throughout the process. David provided great service and expertise on the damage done to my vehicle. He also helped me with some regular maintenance suggestions helping me understand the most cost-effective route. I’ll definitely come back to Texas Collision Centers if I ever need any more assistance with my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Everyone at the front desk and David was awesome!!!

Returned Clean

My Experience

So impressed with your business. Everyone made everything as easy as it could be. I’m a second time customer and would not look at any other company in the future. Great jobs to everyone at Texas Collision Center!

Likely to Recommend

Already told many people

Repair Quality

Great job overall

Customer Service

Good communication and great to talk with.

Returned Clean

Likely to Recommend

Repair Quality

I am very happy with the entire repair process for my vehicle. Carrie and Brian are great people and are huge assets to this company. I work in the insurance world and know when I see a bad actor. The team here is great and you all have a good operation going. I hope I don’t have to come back, but if I do I know I will be in good hands.

Customer Service

Carrie and Brian exemplify customer service.

Returned Clean

My Experience

I was extremely satisfied with the condition that my car was in when I got it back. It looked great!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Satisfied but for the love of all that is holy, stop spamming me with survey requests.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Absolutely recommend

Repair Quality

Everything was easy and smooth. Shannon (I think that was her name = blonde with tattoos) was amazing. Everything was perfect and the car looks amazing

Customer Service

Everyone was professional and knowledgeable

Returned Clean

My Experience

Everyone was great to deal with. From the time I walked in the door and was greeted promptly and offered a drink. To the walk around to discuss the issues with the wreck. Lastly the final walk around my completed repaired vehicle. Most importantly the car looked new and clean when I was ready to leave. Everyone did a great job!

My Experience

Car looks great, my only concern is the hood is misaligned but just a little bit, I can tell because I know my car and I will bring it back in few days, overall I am very satisfied Thanks a lot

Likely to Recommend

Repair Quality

"The exterior repairs and body finish look very good, and I recognize the quality of that work. That said, for the price charged, I expected a more thorough resolution and clearer communication. The noise near the front left wheel, where the impact occurred, was not resolved. And I received inconsistent information about whether it would be addressed. I also had to return to have the hood alignment corrected. Additionally, the headlights now appear misaligned when driving at night. I’m sharing this feedback in the interest of professionalism and would have appreciated a more complete service

Customer Service

Returned Clean

My Experience

Everything went so smoothly. I also appreciated the offer to deliver my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The ladies at reception were so pleasant and helpful. The advisor was nice and he explained what was going to happen. This was an excellent experience overall.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Shannon and her team have been amazing! Never had an experience like this from a repair place! She kept me updated and adviced and I would recommend her to family!

My Experience

Great experience with everyone there, they helped me and were very pleasant and prompt. Thank you Carrie and Bryan