Valley Collision West Jordan

4.8 (2,460reviews)
97%
9285 S. Hawley Park Road #4,  West Jordan,  UT  84081

In operation 7 years.

Valley Collision is locally owned and operated, and we take pride in our Utah heritage tracing back to the pioneers. Our families live, work and serve in the community just like yours! We source the majority of our repair materials locally and strive to support other local businesses. Each location is a full service body and paint facility. Staff at Valley Collision are I-Car and ASE certified. Our passion is repairing vehicles to pre accident condition with all the correct tools and procedures.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,460)

My Experience

Great place to get a car done here they took care of me and had my car come out very clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

We will definitely suggest Valley Collision to others we know who are in need of repairs.

Repair Quality

We have had our car fixed twice by Valley Collision and have been extremely pleased each time. They are amazing at what they do and offer great service and communication. Will always suggest them to others in need of repairs. Thank you so much!

Customer Service

Customer service was amazing. Very kind staff and amazing communication.

Returned Clean

Likely to Recommend

I would recommend to everyone to go see the guys down at valley! Thank you so much Carson!

Repair Quality

The Repair quality from this location was wonderful, I definitely knew my vehicle was being well taken care of.

Customer Service

Customer service was top tier, great communication, thank you guys so much! Special shout-out to Carson Kinckiner

My Experience

Looks great, great people, and was done earlier than expected.

My Experience

I would not recommend Valley Collision based on my experience. I dropped my truck off on March 3. The repair was delayed because of a backordered part, and I completely understood that wasn’t the shop’s fault. However, during those four months I was given approximately five different estimated completion dates, and every one of them changed with little communication. When I finally picked up my truck on July 1, I was shocked by the quality of the repairs. The truck had overspray dust all over the paint, visible masking lines, and incorrect parts installed. One of the most obvious mistakes was that my Ram RHO came with factory matte wheels, but they installed a gloss wheel as the replacement, which didn’t even match the rest of the truck. Even more concerning, I found that parts billed to my insurance were not actually replaced. A damaged part was still on the truck even though it was listed on the repair invoice, and I was also billed for a small piece of paint protection film (PPF) that was never reinstalled. After I spoke with the manager, Kenny, he acknowledged the problems, apologized, and told me he would order the correct parts. He assured me that once they arrived, the repairs would be expedited and only take a couple of days. Based on that promise, I brought my truck back on July 13. Today is July 23, and my truck is still not finished. I still have no estimated completion date and very little communication. I understand that delays happen, especially when parts are on backorder. What I don’t understand is waiting four months only to receive a truck with poor workmanship, the wrong replacement wheel, missing repairs, and items that appear to have been billed but not installed. Now my truck has been back at the shop for another 10 days with no end in sight. This experience has been incredibly frustrating and disappointing. I expected much better quality, communication, and accountability from a professional collision repair shop.

My Experience

Excellent

My Experience

Communication was great from start to finish, got right in, and repairs were completed ahead of schedule. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very well done and the car is in good condition. Service was super.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Thank you for beautiful work and great communication.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Did a great job very happy with the job they did on my car

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The repair quality was superb, I am very satisfied with how things turned out, my vehicle looks great.

Customer Service

The customer service was awesome, Valley Collision made sure everything was taken care of for me, and kept me updated throughout the whole process.

Returned Clean

Likely to Recommend

Repair Quality

Thank you for excellent service.

Customer Service

Returned Clean

My Experience

I had an amazing experience with Valley Collision. They did a great job on my vehicle, kept in constant communication, and had incredible customer service. Thank you

Likely to Recommend

Repair Quality

Valley Collision in West Valley did an incredible job with my vehicle, kept constant communication and updates, and were amazing to work with.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I feel like he went the extra mile for me. So kind and helpful.

Returned Clean

My Experience

They did extremely well with keeping me in loop with what was going on, and they did wonderful work on the repairs, nothing but good things to say, thank you guys.