West Herr Collision Center Lancaster
In operation 76 years, 3 years at this location.
Cosmetic, Structural and Autoglass repairs to all Makes and Models. I-Car Gold class certified facility, with all OEM repair certifications.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Virginia was great to deal with.
Customer Service - 4.5/5.0 -
Very good
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great team. Communication was good, I did have swirl marks on new hood and surface scratches where roof work was performed. local team has offered to correct, however I have been unable to have this service performed due to out of town traveling.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
they did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Service ‼️‼️
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with, went above and beyond my expectations!!! Thank you!!!!
Customer Service - 5.0/5.0 -
John and staff were polite and accommodating.....
Likely to Recommend - 2.5/5.0 -
I only came here because my vehicle is a lease and this is the dealership where I lease from.
Repair Quality - 3.5/5.0 -
My vehicle was rear ended and the actual repair work seems good for the most part. No actual issues with the repair work besides the fact the back left passenger seat belt has a weird wire sticking out of it and isnt exactly moveable now. I'm not happy with finding what looks like paint, grease, and dust build up from the repair throughout the inside of the vehicle when I was told the dealership would detail the car. Seems all the did was vacuum the back of the vehicle.
Customer Service - 4.0/5.0 -
Virgina and John at the collision shop were very helpful and knowledgeable during the 2 months they had my vehicle.
My Experience - 5.0/5.0 -
The repair was much less costly than I anticipated and the car looks great. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent coordination. I am mad at Allstate would loved to have a loaner thru west here instead of enterprise
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Overall, I am satisfied with the work, but I was disappointed over the length of time it took. I incurred personal cost to rent a vehicle beyond my insurance coverage because it took so long.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All team members were extremely kind and helpful each time I visited the dealership. Great service and repair was speedy!