Xtreme Collision Center Inc.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

They kept us informed

Customer Service - 4.0/5.0 -

They kept us informed

Likely to Recommend - 0.5/5.0 -

No one

Repair Quality - 0.5/5.0 -

I have a very bad experience

Customer Service - 0.5/5.0 -

Very bad

Likely to Recommend - 5.0/5.0 -

I have already recommended.

Repair Quality - 5.0/5.0 -

Excellent Service and did an Amazing job on my car. I will not go anywhere else!

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Very pleased and amazed on how quick my truck was repaired. It came out perfect and the communication about the status of my truck was good. Took it in Monday and got it back Wednesday. Nice!!!!!!

Likely to Recommend - 0.5/5.0 -

Untill I get my Ray Band sunglasses back

Repair Quality - 0.5/5.0 -

The repair was good, but there’s paint on my driver door and to top it off, my $250 Ray Band sunglasses were taken out of my truck. I called at around 8:15am to let them know, they said they’ll get right back to me and they had all day to get back to me and never got a call back.

Customer Service - 0.5/5.0 -

I want my Ray Bands back

Likely to Recommend - 0.5/5.0 -

Already warned them to steer clear of this place

Repair Quality - 0.5/5.0 -

They didn't do anything and charged me over 400 dollars saying the insurance owed them and they took it out of my deductible

Customer Service - 0.5/5.0 -

They kept ignoring my calls and kept giving me the run around not a good company and will NEVER go through them again not to mention they gave me a bounced check for the remainder of my deductible that they took a tow out of a a lift out of charged me over 400

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Staff are friendly. We were kept informed during the process, and the work that was completed was quality work.

Repair Quality - 5.0/5.0 -

They kept us updated throughout the process, very friendly and polite and walked us through the timelines for completion.

Customer Service - 5.0/5.0 -

Customer Service was great. Friendly!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely satisfied their service is so professional and our car came out looking like new . I have no complaints they even cleaned our car, detailed washed inside out, and took care of the rental. I didn’t have to go and drive and returning just picked up my car never had such good service before. Definitely recommend this shop.

Customer Service - 5.0/5.0 -

Everyone there were so nice so ready to serve and make sure that we were taken care of every time I called for an update. They were so polite and true to their word.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I have painted some of my cars in the past. I'm not saying mine were perfect, but it was better then that shop

Repair Quality - 1.5/5.0 -

Paint job had an orange peel texture look. The finish clear coat on the quater panel has alot of "debris" marks in it. The bumper has defects in it. Not sure it was replaced with OEM Product. Driver side mirror was to be replaced (OEM) not sure it was. Project took 7 weeks and I has to fight like he'll to get it back.

Customer Service - 1.5/5.0 -

Nothing they said ever happened.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Only because there was a small little dent on the middle of the rear door. But nice job on the paint.

Customer Service - 3.0/5.0 -

Customer service was good and professional. Only I wasn't able to speak to the technician for an update about my vehicle. I had to actually go to the shop to get answers.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Took 6 weeks when was told 5 days

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0 -

Looks like no damage was done to the vehicle

Customer Service - 5.0/5.0 -

Office assistant was very helpful

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

There was zero communication or updates until the car was “ready”. Called at 4:45pm on a Friday asking if I could be there by 5:30pm: I said no and I’d be there Monday. Called again Saturday at 10:30am asking me to pick up the car: said it was detailed, washed and ready. I told them I couldn’t go bc I was sick. The caller “Tom” said it was taking up space. I told them that I already got a call and I’d pick it up Monday. “Tom” asked if could be there by noon, or any time really that day bc he’d be there “all day”. Annoyed, I drag myself out of bed and I get there approximately 30mins after the call with my father. There is no “Tom” but there is a John who sounds an awful lot like him. John ignores me and talks to my father instead despite the fact that it’s all clearly under my name. He speaks to my father in Spanish and when I speak too, John insults me by commenting that I look white and he didn’t think I spoke Spanish. He then asks me what I did to my car. I answer that I did nothing: I was at home sleeping when they stole it. I try to hurry the process and pull out my card to pay at which point John says the card reader isn’t working. Not one person mentioned it on the phone. I had to go and get cash. I come back and my car isn’t ready: they said they had to “go get it” bc it’s on another lot as they have four different buildings, but yet my small car was still somehow taking up space. Waited another 30mins for a subpar car wash, no detailing and a crooked steering wheel (pics available). Nick said he would email me a digital copy of the signed bill on Monday and he didn’t. I’d never recommend this place to anyone.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0 -

I will definitely recommend them to any future person! They did a great Job

Repair Quality - 5.0/5.0 -

My car looks amazing! It looks brand new and you can't even tell that it got fixed. The paint was at point as well. I feel 100% satisfied to see my truck like new again. Thank you so much Xtreme Auto Collision!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great Services,on time and Perfect Match color

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I am extremely disappointed with my experience at this collision center. My car was brand new and drove perfectly before I was hit. Since getting it back, it does not drive the same at all. The communication throughout the entire process was terrible. I was left in the dark, had to chase down updates, and never felt confident that my car was being handled with care or urgency. To make matters worse, parts were not even put back together correctly. I’ve only had my car back for two days, and it already sounds like the brakes are completely worn out or failing, which is unacceptable and concerning from a safety standpoint. This issue did not exist before the accident or the repairs. For a collision center that is supposed to restore vehicles to pre-accident condition, this was a complete failure. My car feels rushed, poorly repaired, and unsafe. I trusted them with a brand-new vehicle, and instead I’m left stressed, disappointed, and worried about driving it. I would not recommend this shop to anyone who cares about the quality, safety, or proper repair of their vehicle.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

The repair was done even quicker than suggested, color match was perfect, and car was beautifully detailed. Couldn’t be more pleased.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs were done earlier than expected, color match was perfect, and car was detailed beautifully. Couldn’t ask for more.

Customer Service - 5.0/5.0