1st Choice Collision - Alvin
In operation 4 years.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
NOTHING
Customer Service - 4.0/5.0 -
NOTHING
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Based on information provided as to completion of job - am aware that weather played a part but no communication unless I called
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
everything was done correctly liked promised.
Customer Service - 5.0/5.0 -
very polite and accomidating.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Did what was needed and glad y’all could work on my car and get it fixed
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank everyone worked on my car , The young lady that helped me very much , she good that her job, Again thank you so much.
My Experience - 5.0/5.0 -
I’m happy with the way everything turned out. Can’t even tell anything happened to my car! The woman upfront was very sweet! Thanks again!
Likely to Recommend - 5.0/5.0 -
I’ll definitely recommend them. They were worth the drive.
Repair Quality - 5.0/5.0 -
Did a great job. Can’t even tell there was ever any damage!
Customer Service - 5.0/5.0 -
The woman at the front desk was very kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ashley helped a lot to make sure truck was done by our timeline. She also was great help in keeping us informed of what was happening with the repair work as well as communicating with our insurance company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
ABSOLUTELY
Repair Quality - 5.0/5.0 -
Ashley was out standing from onset. She took care of us first with Keri’s car then our Suburban too. Ashley and technicians did craftsmanship work on both vehicles. I would recommend First Choice to all who want a perfect experience with there vehicles. Thank you First Choice, John David Crow 🙏😇🙏
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was given a status on the time line as the repairs were being done
Likely to Recommend - 4.0/5.0 -
I guess I would.
Repair Quality - 4.5/5.0 -
I have an item that needs to be addressed. It’s minor will be taking the vehicle back.
Customer Service - 5.0/5.0 -
Good customer service.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Our tailgate doesn't function as it did when we brought it to you and as we have confirmed with Ford it should and your techs have merely dismissed us and told us there is nothing wrong with the functionality. We have filed a complaint with Geico.
Customer Service - 1.0/5.0 -
We were never once contacted, we had to constantly chase y'all down for information on our vehicle.
My Experience - 0.0/5.0 -
You can not. This was very disappointing service. The car is repaired and looks good but there was a failure across the board regarding customer care. Not rude, just carelessness.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Although the communication system regularly updated me with assurance that the repair was on scheduled and that the vehicle would be ready at the time and date prescribed, wishing 90 min of delivery, I was notified by staff that “the painter was behind schedule and that it would be the next day. The next day I was notified that they had the wrong parts and it would now be the following week. I am disappointed that techs would not “test fit” the parts that they had possessed for over a week prior to attaching them. I don’t like to be put off and I am no different than anyone else in that regard bit when the communication regularly assure me that it will be ready, only to have the rug yanked out that close to delivery, it is more that mildly annoying. Furthermore, failure to test fit parts is not something I expect from a reputable shop. There has to be some accountability in a professional organization and since it is part of a string of shops, I expect better. Ashley was kind bit was tied to what the techs are doing. When the manager “Ivan” inserted himself in the mix, I got the impression that he felt that “I” was not being reasonable and claiming that the delays were beyond his control. If your teams are lead by folks that can’t keep a schedule in the service industry, you do not have a reliable team or a committed manager. I will not use 1st choice nor would I recommend it.
Customer Service - 2.5/5.0 -
Although the communication system regularly updated me with assurance that the repair was on scheduled and that the vehicle would be ready at the time and date prescribed, within 90 min of delivery, I was notified by staff that “the painter was behind schedule” and that it would be the next day. The next day I was notified that they had the wrong parts and it would now be the following week. I am disappointed that techs would not “test fit” the parts that they had possessed for over a week prior to attaching them. I don’t like to be put off and I am no different than anyone else in that regard but, when the communication regularly assures me that it will be ready, only to have the rug yanked out that close to delivery, it is more than mildly annoying. Furthermore, failure to test fit parts is not something I expect from a reputable shop. There has to be some accountability in a professional organization and since it is part of a string of shops, I expect better. Ashley was kind bit was tied to what the techs are doing. When the manager “Ivan” inserted himself in the mix, I got the impression that he felt that “I” was not being reasonable and claimed that the delays were beyond his control. If your teams are lead by folks that can’t keep a schedule in the service industry, you do not have a reliable team or a committed manager. I will no longer use 1st choice nor will I recommend it.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were done fast and we'll done. Thank you
Customer Service - 5.0/5.0 -
Great staff