1st Choice Collision - Alvin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fantastic job Fast and looks great

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Looked like new and was fixed in a good time

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

have a queston about back windos

Customer Service - 5.0/5.0 -

very friendly workers. I sent a review when i first got notice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You were always ready to answer my questions…comfortable for me during the frustrating time of needing car repair. The girl at the front desk has the perfect personality for her job. Thank you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Took very good care me and professional

Customer Service - 4.5/5.0 -

Very professional and awesome service

Returned Clean

My Experience - 5.0/5.0 -

Great job…I will use you guys in the future. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very pleased with every aspect of the repair. A very pleasant experience as I was aware of all stages of the claims process and I was kept up to date on the repairs too. I would recommend 1st Choice Collision to all and will return if I should need body or paint work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The details on repairing my car were easy to understand. Everyone took care of my needs to have my car repaired. I was satisfied with 1 Choice Collision.

My Experience - 5.0/5.0 -

Service was fast and the job is well done I enjoy driving my little car now but since its repairs have been fixed y’all have a nice Christmas and a happy new year and blessings to all of you as you were a blessing to me thank you so much Jackie

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Front desk was helpful and easy to work with in person and on the phone.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast and curious service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend to my family and friends.

Repair Quality - 5.0/5.0 -

We love the service and the communication.

Customer Service - 5.0/5.0 -

We were very satisfied with the work and service.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Message sent.

Customer Service - 0.5/5.0 -

I was lied to.

Returned Clean

Likely to Recommend - 0.5/5.0 -

We are very sorry but we cannot recommend this facility to anyone. It's unfortunate because past experiences were great, but this one was awful and other customers should not have to have experiences like this.

Repair Quality - 1.5/5.0 -

Job quoted by Ron Carter Collision ~$10,000. I approved Ron Carter Collision to do the work, but they could give no estimated time of completion. Checked in a few weeks after approval to start and they found an wiring harness that was bad which lead to a +$5,000 miss on the estimate, with still no real estimated time of completion given with a new estimate from NOT Ron Carter Collision. We chose Ron Carter Collision because my husband raved about work previously done on his F150, unfortunately this experience was not the same. Kept getting the "should be done next week" run around. It will be ready next Monday... Monday comes, its not ready... when it finally was "ready" we came to pick up and find some repairs were not completed. Damaged tire was not replaced. Blemishes in the clear coat. Greasy fingerprints and other tape marks left on the paint. Crash debris in truck bed still. I should not have to quality check my own vehicle to this extent. Did not take delivery on vehicle at that time. They took it back to address our concerns. Came back to pick up and found bumper installed crooked. They adjusted it. We paid out of pocket ~$16,000 and left because at that point we were just tired of all the back and forth. Upon returning home found damage to the rim from when they replaced the tire. Whatever company detailed the truck should not be used in the future, just did a terrible job! We appreciate the effort given by Jimmy to address our concerns, but the overall experience was not pleasant.

Customer Service - 2.0/5.0 -

See comments on previous question. Not repair ETA given from the start. Completion dates kept pushing out. Jimmy did his best to address our concerns but overall the place needs some work around customer service, estimating repair costs (better transparency needed) and repair quality (make sure the job is actually done before telling customer to pick up).

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All.work completed in a timely, correct manner

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

We were very disappointed with the lack of communication with Jimmy and no one ever answers the main line nor does anyone return your call when you leave a voicemail message. I even emailed Jimmy and he never responded to my emails. We will never use this repair shop again.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would never ever do thatll

Repair Quality - 0.5/5.0

Customer Service - 3.0/5.0 -

I wish

Returned Clean

My Experience - 5.0/5.0 -

Job well done.

Likely to Recommend - 5.0/5.0 -

The work done on my vehicle was good, they just didn't keep in contact with me about the status of the work being done.

Repair Quality - 5.0/5.0 -

Job well done in a timely manner

Customer Service - 5.0/5.0 -

Very efficient.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean