Acme Opco LLC

4.9 (974reviews)
98%
220 King Street,  Northampton,  MA  01060
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Shop AssistantSparkles

In operation 5 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at ACME Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (974)

Likely to Recommend

Repair Quality

They did everything that needed to be done, they were ahead of the schedule they gave me and made the car look - frankly - better than before the accident.

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

One of the best service related experiences I can remember. Fully explained review of the process at intake, cohesive interface with insurance, and ease of rental car substitution. Levii provided concise updates at milestones of the repair and was fully professional. Pickup was efficient and the result was flawless alongside meticulous detailing. Very impressive experience.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Things got very complicated with our repair experience, but the people at Acme were terrific throughout.

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Repair Quality

Customer Service

Returned Clean

My Experience

Could not be better example of competence, expertise, and courtesy. So rare these days.

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Car looks great. Awesome job completed ahead of schedule

My Experience

Very professional, work was done fast and correctly. Used other local body shops and I was very disappointed Acme was great!!!

Likely to Recommend

Very happy with the work

Repair Quality

Easy place to deal with in and out. I went to two other local places one painted my car the wrong color and one didn't do the repair correctly.

Customer Service

Kept me informed the whole process.

My Experience

Josh and team were very interested and motivated in answering my questions, going over the detail regarding the repair work, rectifying any issue and made me feel I could call or stop by if I had any concerns. Overall a Professional Operation.

Likely to Recommend

Repair Quality

Overall good. Except for the mis wiring of back up and brake lights. Josh and technician took care of the situation very quickly.

Customer Service

Very courteous, helpful and friendly.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Most definitely. First impressions are the key

Repair Quality

My car came back beautiful, clean inside. It was like a new car! Josh kept me informed the whole way, he was very kind, polite.

Customer Service

Everyone was wonderful, knowledgeable.

My Experience

Everyone at ACME is very friendly and helpful. Upon drop off, they told me the work would take a little over a week to complete but somehow the job got done in three days which was a relief. Levi did beautiful work on my front bumper. He is clearly very skilled and professional. The clean car interior was such a nice surprise when I picked it up as well! I would definitely come back in the future if I need work done. Thank you!

My Experience

From the moment I walked into Acme, I felt confident and assured that they would do an excellent job. The shop is immaculately clean. The receptionist was kind and responsive, Levi was thorough in answering my questions and doing the inspection of my car. Levi stayed in touch with me the entire Time the car was being worked on. And the car itself looks like new. The detailing that was done in the interior of the car was also spectacular. I would recommend Acme to anyone for Auto Body repair. It was a completely painless process.

Likely to Recommend

Repair Quality

Customer Service

Levii, I just left a glowing report about you and Acme in the survey. Thank you for the excellent job you did, your patient, pleasant and courteous demeanor, and the most especially for making the car look absolutely amazing inside and out. Acme is an amazing place.

Returned Clean

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Repair Quality

Customer Service

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My Experience

Wonderful relations. Good work. Excellent communication. Price of parts was too high, even though Acme can't control that.

Likely to Recommend

The price charged for the repairs was criminal. $7000 dollars for a ding on a door that didn't even knock off the trim? I am pretty sure I could have gotten a matching door at a junk yard for under $500. Insurance paid the bill, and now the other driver is going to have a minor accident classed as a major accident, and have their premiums jacked sky high simply because Acme got away with charging a criminal price. I don't know how to sue about this, but I am appalled enough to try. The work and relations were good, but the pricing needs restrictive legislation to control a scam on the public.

Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

I really appreciate their service. They have good communication. They care about my expectations and requests. Thank you guys for your hardworking.

Customer Service

Returned Clean