Acme Opco LLC

4.9 (986reviews)
98%
220 King Street,  Northampton,  MA  01060
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Shop AssistantSparkles

In operation 5 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at ACME Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (986)

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My Experience

My car is all fixed up and looking great. The staff was very warm and friendly. Felt like a business from a more wholesome time.

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Thank you

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Acme was wonderful and I would recommend them to anyone I know!

Repair Quality

My car looks like brand new! Acme even replaced my battery — a much needed service that I was grateful for them to catch and fix for me.

Customer Service

Everyone was so friendly and transparent! They helped me feel very confident in the process (which I was very unfamiliar with).

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My Experience

Driver Side Car Door to 2013 Subaru Outback got fixed, but came out of the shop with electrical issues that don’t exist prior to repair. Cabin Lights, radio, clock, and remote key locking mechanisms all fail to work after car door repair. Extremely frustrated and disappointed, unsatisfied with the lack of care to finish the job right and in its entirety. My experience has not lived up to the shops mission, or Vive Automotive’s Mission as a whole, which are stated below, copied from both websites: “Whether you have been in a major accident, or you are making minor repairs to return your lease, we offer many onsite services to deliver a customer experience that will leave you delighted and your vehicle looking as though it just came off the showroom floor!“ “ Our mission is to provide the highest quality, people-first collision repair experience that prioritizes honesty, transparency, and reliability for every one of our customers” Neither of these have been lived up to, and I will not be coming back to ACME Auto Repair/Vive as a result. I expect that this will be taken care of without inconveniencing me anymore than it already has.

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My Experience

Thank you for putting up with me

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I already recommended ACME to a friend who was looking for a reliable body shop

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Friendly and professional

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I am very satisfied with the job done at ACME

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My Experience

I was so excited to find a local auto repair place for a Tesla and I had the best experience working with ACME. The professionalism of everyone there was fantastic. They made the whole process of working with my insurance smoothly in a timely manner and the car came out as if it was brand new! They even buffed out a different car as a courtesy! I highly recommend them and will definitely use their services in the future if needed!

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Great team and great communication!

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clear communication and efficient service

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excellent all around

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My Experience

The very best shop to repair body work! I would never go anywhere else! Best customer service, updates on the progress of the work, and the beautiful detailing before you get your show room ready car back!

Likely to Recommend

I definitely would recommend them to everyone I know!

Repair Quality

Amazing Auto Body Shop! Though it took longer than I expected, (I had unrealistic expectations about how long repairs take), the final result was far better than my expectations. The repairs and attention to detail was A-1 and the detailing and cleaning of my car before I picked it up was fabulous! I would highly recommend this shop to anyone who needs this type of service. It was great to have all of my special features recalibrated so when I picked up my car it was like brand new, right off the lot!

Customer Service

The updated texts about the progress of my vehicle was very helpful and any additional questions I had were always answered quickly. Excellent customer service!

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My Experience

They did a great job on the repairs, kept me informed via text, took care of all the insurance paperwork. Overall very professional! I will give them a 5 star rating!

My Experience

Levii was always courteous and informative during the repairs

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My Experience

Amazing communication! We got updates every day or two as the car moved along in the repair process. We’ve never had such communicative customer service - thank you!!

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Quality and frequency of communication from ACME was outstanding!

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