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4.7 (1,195reviews)
95%
9727 Bauer Dr,  Indianapolis,  IN  46280
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
Jeep
Kia
Ram
Rivian Passenger – R1T/R1S
VinFast

Reviews (1,195)

Likely to Recommend

Repair Quality

Excellent work and very fast

Customer Service

Returned Clean

My Experience

I found everyone from the people at the front desk to Kayla who did my assessment and then also communicating with me after that she was excellent in getting delivery of the car at the end was very smooth. I definitely use guys again. I hope I don’t have to, but you never know

Likely to Recommend

Repair Quality

The repair work is excellent. and you have the best communication and follow up system about type of repair or any time. I have dropped my car off with Kayla. You did a wonderful job and she called me and left a message. Told me what was going on. told me when she called me again and she called me again on that day, which was usually two days later sometimes three cause we were waiting on parts but I couldn’t have been happier with her so did a wonderful job

Customer Service

You have the best communication system of any place I’ve experienced with my car. Kayla was excellent to contact me. Told me that the update told me once she’d call me again, which was usually two days later she made the call once she said she would just excellent couldn’t be better

Returned Clean

My Experience

Kayla and Robert were extremely communicative and helpful. The service timeliness exceeded expectations and the quality of work was great. Highly recommend this operation.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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My Experience

Likely to Recommend

Repair Quality

They did a great job!! Very professional.

Customer Service

Returned Clean

My Experience

Just drove the car back to the house but all seems good thru the wind and rain. Kayla is very professional. The 2.7% credit card charge though is ridiculous though. You should shop banks for better merchant rates.

Likely to Recommend

Repair Quality

So far, I've only had the car back for 4 days

Customer Service

Returned Clean

My Experience

Kala was so courteous & professional. The collision center was so welcoming and the touch up work they completed on my 2022 jet black Cayenne was excellent. I am so particular about our two Porsche’s and the Collision Center exceeded my expectations.

Likely to Recommend

Repair Quality

Kala was great. She is so attentive & prepared. It was a 12 in every way. I am very particular about my Porsches. It was A+ service & product. Lala is a difference maker. The collision center was also very customer centered

Customer Service

Returned Clean

My Experience

I can’t believe how good my wheels look. Amazing! Thank you Kayla and crew for a job well done!

Likely to Recommend

Most definitely!

Repair Quality

I am completely satisfied with the results of my wheel fix. I hope it never happens again, but if it does I will definitely leave it in the hands of Kayla and Tom Wood Collision!!

Customer Service

Returned Clean

My Experience

Kayla did a fantastic job getting the car timely scheduled and serviced. The wheels looked brand new when I picked it up.

Likely to Recommend

Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

Customer Service

Front Receptionist was very nice and helped me while she was eating her lunch. I appreciate that level of customer service.

Returned Clean

My Experience

Kayla is awesome! Kept me updated and had my car ready a day early!! Great customer service!

Likely to Recommend

Repair Quality

Kayla was outstanding! Great service and had my completed a day early!!!

Customer Service

Great !!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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My Experience

Kayla and the entire staff were excellent!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Kayla Young was great to work with!!! Personable, caring, clear and concise! She’s a real asset to your organization!! Take great care of her as she took great care of me!

Likely to Recommend

Repair Quality

Kayla was FANTASTIC!! Great communicator. Personable. Detailed. You're fortunate to have her on your team!

Customer Service

Excellent customer service!!

Returned Clean

Likely to Recommend

Repair Quality

Kayla was great. Explained everything and it all worked as she said it would. She was also extremely efficient. All timelines were as advertised. She’s a star !!

Customer Service

See prior comment. Kayla was excellent

Returned Clean

My Experience

From initial call to final pick up after repair everything was done very efficiently with very courteous and friendly staff and the quality of work was excellent.

Likely to Recommend

Repair Quality

Customer Service

friendly, efficient, excellent repair work

Returned Clean

Likely to Recommend

Repair Quality

The car did not have a front end rattle prior to the repair. I noticed the rattle when I picked it up. I am frustrated because it took an extra trip to deal with this and also because I was charged for parts. If this would have been caught in the test drive, then it could have been addressed prior to me making a trip to pick up the car and the responsible party (selling dealership) could have paid for the additional parts. I’m thankful for the service bulletins and shop covering the labor, however I was still charged $133 for parts that did not fix the problem and I have to take it to another shop for another repair.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Although your online Bot is awful. Getting me wrong information then quit replying to me altogether. WEEKS went by while I was waiting for a reply. Your humans are great!

Returned Clean

Likely to Recommend

Repair Quality

They missed a scrape so now I have to return the car for a day.

Customer Service

The estimator and office staff were efficient, kind and professional.

Returned Clean