Bergstrom Body Shop of Appleton (College Ave)
In operation 44 years.
Bergstrom Auto has been servicing all vehicle makes and models since 1982. We work with all insurance companies in our state of art body shop. All work is completed by Icar Gold standard technicians and carries a lifetime paint warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Communication was good at beginning of repair, but could have been better as the repair progressed. Originally I was told it would be done on Friday, but I had to call Friday afternoon when I was then told it would be ready on Tuesday.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff I coordinated with was helpful
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Very disappointed and frustrated with the lack of service and inability to fix my car
Repair Quality - 0.5/5.0 -
You had my car for 13 business days after you first tried to fix it and the initial issue is still not resolved.
Customer Service - 0.5/5.0 -
“0” communication with any management even after numerous visits when you thought you had my car fixed
Returned Clean
Likely to Recommend - 4.5/5.0 -
Quality repair!!
Repair Quality - 5.0/5.0 -
Excellent quality repair!!
Customer Service - 5.0/5.0 -
The shop personnel did an excellent job!
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Overall good service. I didn't get a loaner until a couple weeks before my back ordered parts finally arrived. Also I was not happy to find out they dented the new front quarter panel they replaced. Yes it was fixed but I am not happy I get a damaged piece.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason and team did a great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Had to be bounced around to different people/ on hold for a while trying to reach someone at times but overall helpful
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Took a longer amount of time than I thought
Returned Clean
Likely to Recommend - 2.5/5.0 -
Repair work was done well but costumer service was terrible
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
Communication was terrible. No urgency to complete repair and communicate completion of repair to us. No consideration for our schedules when repair was complete and trying to schedule pickup
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
Not impressed with the lack of communication about the repairs. Unsatisfied with the cleanliness of my car when returned to me. The interior has something sprayed on the center console and the items I have in the storage bin and cup holders. Also the windshield had clear-coat overspray on it causing difficulty seeing out of it. To top it off it was raining the day after pick up and the visibility was even worse until the clear-coat was cleared off. Plus other items I was not satisfied with like a $2000 increase in the bill.
Customer Service - 2.0/5.0 -
Disappointed in the communication about what was going on and when the car would be complete. If there’s going to be an increase in the bill it needs to be communicated
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Was done faster than the given estimated time.
Customer Service - 5.0/5.0 -
This was during the snow storm Elsa and they were working fast to get back after all the snow
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Have used them twice, they're among the best. Wonderful people to work with. Skilled artists in the shop. Detailers cleaned up interior as well as exterior - great attention to the little things.
Customer Service - 5.0/5.0 -
Great work. Have used them twice, they're among the best. Wonderful people to work with. Skilled artists in the shop. Detailers cleaned up interior as well as exterior - great attention to the little things.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Explained everything well
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall a great experience.
Repair Quality - 5.0/5.0 -
Car looks great and everything seems to be operational. Giving it a carwash and cleaning the mat's is such a simple thing but makes it feel so nice to pick up after work was done having everything look and feel pristine like that.
Customer Service - 5.0/5.0 -
Dale Diley did a great job of giving me updates on the progress of the repairs every 2-3 days. I really appreciate the updates like that. It did take a little longer than I hoped but these updates made a big difference for me.