Bergstrom Body Shop Victory Lane
In operation 44 years, 17 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone did exactly what they said they would do. Greatly appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
Mason was very kind in person but his communication skills were awful. I had to leave MULTIPLE messages with both him and Bella before I was able to get in contact with him to get my car into the shop. Also they failed to communicate with Enterprise that the rental was returned and on your property for 2 days. I returned the keys to Bella, car sat in your lot for 2 days until Enterprise called me on Friday.
Returned Clean
My Experience - 5.0/5.0 -
It was all good!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
A couple small details were missed but in the end we’re fixed.
Customer Service - 5.0/5.0 -
Great to work with
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’ve only had my car for three days. So far so good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jim and Lexi were fantastic!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
See previous comments.
Repair Quality - 3.5/5.0 -
The actual work would 10 as you can't even tell I had work done. However, the communication could have been better. I wish I would have been informed that even with the estimate, there was going to be additional significant cost due to balancing and calibrating. If I had known that, I would have handled things differently. Also, I thought everything was set up and was very surprised when the office staff called me to let me know the parts were ordered, etc. and we could schedule the appointment for repairs. I had a confirmation from the estimator that I had already scheduled and made arrangements. When the office staff called I was very surprised and it made me question that I was indeed scheduled and that things were taken care of.
Customer Service - 4.5/5.0 -
Steve, who stepped in for Patrick, was great. He kept me updated and worked with WalMart to get things squared away with the additional charges.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Again I can’t commend Bergstrom enough for working with me and helping me every step of the way.
Repair Quality - 5.0/5.0 -
Looks amazing and completely like brand new!! I love it!!
Customer Service - 5.0/5.0 -
I was really getting the run around with my insurance and Bergstrom continued to help every step of the way!! I most especially appreciate Steve and Sarah working with me so closely at the Body Shop to get everything figured out! Could not thank you enough!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From start to finish I was completely impressed with the staff and quality of their work.
Customer Service - 5.0/5.0 -
Totally impressed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was so happy to get my vehicle back so soon.
Customer Service - 5.0/5.0 -
Every one was very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work, communication....did what they said they were going to do and did it when they said they were going to do it. More importantly, a very professional and personable staff. Bella and Mason are very enjoyable people to work with!
Likely to Recommend - 5.0/5.0 -
They did a great job.
Repair Quality - 5.0/5.0 -
The car looked as if it came from the show room. All was good!!!
Customer Service - 5.0/5.0 -
They did a great job. There really isn't anything they could have done better.
Returned Clean
My Experience - 5.0/5.0 -
The whole experience was painless and handled over text messages after a call to schedule and drop off
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was extremely impressed with every person I worked with from drop off to delivery. Very professional, friendly and provided me with explanation and updates for the whole process. The repair work was excellent and was surprised when I got in my car it was freshly cleaned and vacuumed. You have a great team working at your facility, focusing on great customer service and excellence!!!