Bergstrom Body Shop Victory Lane
In operation 44 years, 17 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0 -
Overall, the work and service are worth recommending. Our alignment issue was something that should have been caught before we saw it but may have been an isolated oversight.
Repair Quality - 4.0/5.0 -
Staff was great during the estimate process. It was unfortunate that the final product needed adjustments that should have been identified before delivery. Staff was receptive to my concerns and although it cost us additional time and a car rental day, the results were a vast improvement and concerns were addressed as best as I could hope. Our rep was very good and billing was an easy process. I appreciated the customer service.
Customer Service - 5.0/5.0 -
Kept me informed and were good listeners to my concern. The adjustment needed at delivery went as smooth as it could with the help of repair shop personnel.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Thank you!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
There was a small issue with the original repair but your team took care of it ASAP. All were very gracious and professional. Bergstrom always does great work on my four BMWs.
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
The original rear bumper repairs/painting were done incorrectly and I had to bring the car back to have the repair redone. The original repair took a week and the second repair took another four days which was very inconvenient as I had to find alternate transportation in both instances. Had this not happened I would have rated my experience higher. When completed correctly, the repair looked great. Also, everyone I came in contact with at Bergstrom was very polite and professional, which is always the case when I bring one of my four BMWs in for service. Thanks, Rick
Customer Service - 5.0/5.0 -
Bergstrom Customer Service is always “first in class”.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
Everyone was nice, but, I have to bring the truck back. Two days after picking up my truck, I heard a rubbing noise. Something came apart so I have to bring it back in. 🙁
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very nice& very fast
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They left the hood unlatched and didn't make sure all of the tail lights work. The open good worried my wife and having to fix the turn signal light makes more work for me this weekend.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great courteous service
Repair Quality - 5.0/5.0 -
Excellent service!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Great ppl just some miscommunications
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was nice, helpful, and kept me super informed!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The side mirror was not replaced with an exact replacement. Very disappointed.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I just didn’t like the small Nissan. But it got me where I needed to go so thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Still a small dent in front
Customer Service - 4.5/5.0 -
The guy I worked with was very kind and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service with thorough explanations of what was going to be done and what happened.