Bergstrom Body Shop Victory Lane

My Experience - 5.0/5.0 -

My advisor informed me in advanced on what to expect during the repair process. After the front of the car was removed additional damaged was discovered. This was all submitted to my insurance and was approved without question. Eric texted every couple of days with the status of my repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication during the repair process.

Customer Service - 5.0/5.0 -

Everyone that i had contact with was courteous and helpful.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I've been through this twice in my life and seeing others around me go through the process. I would only recommend Mason. Most shops will not talk to the insurance company and go above and beyond for the customer. This has been my only positive experience that I have ever heard where the shop actually went above and beyond. So, I would recommend them but, only if Mason's in charge of it. I would not feel comfortable sending them with anyone else because I don't think they would put in the same effort for their vehicle.

Repair Quality - 5.0/5.0 -

Mason the team member in charge of my repair went above and beyond with communication and getting the actual job done. I received constant updates and when I had a question I was answered promptly. He did out standing work to order all the parts needed for my repair to look seem less and spoke with the insurance company on my behave to ensure the best quality at Bergstrom. For a young man he shows a lot of maturity and responsibility taking his role seriously and training those around him to do the same. I would highly recommend Mason for future leadership. He is a good leader that would motivate his team to go above and beyond everyday.

Customer Service - 5.0/5.0 -

Mason was prompt and answered my questions well.

Returned Clean

My Experience - 5.0/5.0 -

Excellent service and would highly recommend to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So fast and expertly done! Would highly recommend.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Eric was great and stayed in constant communication!

My Experience - 5.0/5.0 -

Truck looks like new good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Mason in the body shop saved me a lot of time and money I’m very grateful and happy to have been so lucky to get taken care of so fast. Thank you Victory Lane locations for working with me. Until my next car project thanks for the learning experience, GodBless

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

It did take 4 1/2 weeks to get my car done

Customer Service - 5.0/5.0 -

the person in charge of my repair was very polite and kept explaining the reasons for the delays

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication

Customer Service - 5.0/5.0 -

Great communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly staff

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and mindful

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Steve did a great job of managing my claim, working with the ins companies to get everything covered. He was always available to give me updates on his progress or issues in a big claim.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was done as expected

Customer Service - 5.0/5.0 -

Steve did a great job

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team was amazing.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service from beginning to end

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Patrick Beyer was awesome. He personally met me when I dropped the vehicle off to review everything. He was extremely responsive via phone and email to make the process run smoothly. I would rate him 10 out of 10. I needed to call in twice during the process and the reception personnel I spoke with both times were NOT helpful and rude in one case. Very disappointed in my interactions with them and would give these two individuals a 1 out of 10.

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean