Bergstrom Body Shop Victory Lane
In operation 44 years, 17 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
The quality of the work was good, but the customer service was not. At all. I really honestly think that repairs were dragged out to try and convince me to pay for a rental car.
Repair Quality - 5.0/5.0 -
The quality of the repair itself seems good so far.
Customer Service - 2.5/5.0 -
This I was not nearly as happy with. In fact I was quite upset.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The body work itself was good. However, before leaving the body shop I noticed to scratches on the bumper that were not there prior to the repairs this was brought to the attention to the coordinator person. Bergstrom agreed to replace the bumper at no charge to myself after I had shown proof with pictures I took of the vehicle prior to dropping it off at Bergstroms.
Customer Service - 4.0/5.0 -
The two scratches were not mentioned to me until I brought it to Bergstroms attention.
Returned Clean
My Experience - 5.0/5.0 -
Easy drop off and pick up notified of any issues or delays will recommend to friends
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10/10 will recommend to friends and family
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great!
Customer Service - 5.0/5.0 -
Mason checked in with me regularly on the status of the repair and timeline.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
How the deductible was handled changed throughout my conversations. I was assured by my insurance company that since the other driver's insurance was taking full responsibility that I would not have to pay a deductible. This was not known to the people completing the transaction at the repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did very good work. Very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did very good on all the repair.
Customer Service - 5.0/5.0 -
Very helpful in the repair process.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Yes it satisfied
Repair Quality - 0.5/5.0 -
I’m dissatisfied in the customer service I received. I have been buying and servicing for 30 years with Bergstrom and this time was the worst experience
Customer Service - 0.5/5.0 -
Not satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ease of claim and great work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication. No over promises. Friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful communication! Met expectations and some
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Steve was great to work with. Just disappointed that the tailgate lettering is not the same thickness as the original.
Customer Service - 5.0/5.0 -
Steve and other staff in the shop were always attentive, friendly, and communicative.