Caliber - Acworth

My Experience - 5.0/5.0 -

Everything went smoothly, the shop kept me updated on repairs.

My Experience - 5.0/5.0 -

This was the second time I have used them and like the first time they were exceptional on service and everyone was extremely polite and helpful! Great job Calibers!!

My Experience - 5.0/5.0 -

Second experience with CC & the service/communication continues to be professional. Great staff!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding service from the Staff. Debbie is so wonderful.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The left headlight is not working and the turn signal on the left is not sounding the same as the right. Also, my husband found grease on several areas of the outside of the car and when he lifted open the hood, he saw footprints on the inside of the panel of the hood. He will be calling tomorrow. Also, I found marks on the front left of the new bumper area. Erika took photos and assured me that they would order a new part at no cost to us.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

There was other damage to my car that wasn’t there before. Also, some parts had yet to be replaced because they failed to come in on time. The quality of repair was an 8 but the fact that my turn signal and headlights weren’t working and now my inside cabin light is not working is an issue. They rushed for us to get our car when truly it was not ready. I give all that a 0, plus footprints were on the felt pad underneath the hood of the car too! Customer service has been accommodating for all of that but it is the repair crew that lacks detail before returning cars to customers.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly people and good communication. Went out of their way to help me to return the rental and get my car to me while I was working. That was greatly appreciated. Car looks great!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was great . Especially Aerica she really exceeded expectations

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Everybody was great ,especially Aerica ,she really exceeded expectations.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Hello I am Very Unhappy with The Service and CSR I received. I Spoke to Eddie the Manager and he made me feel like it was my Fault bc All the work wasn't done Correctly on my car. The Tail light was Cracked when I picked it up and it was supposed to be a New Tail light.  And the Back window Glass wasnt put back on Correctly.  It has a large seam in it that water would get through when it Rain outside quick.  I let Eddie the Manager know my Concerns and he treated me like it wasn't important. He said I could drive it. I let him know I am not taking possession of the car untill it is done completely. He treated my car like it wasn't important bc it is a 2006 Pontiac Torrent. I have always taken good car of my car. Just bc it is old don't mean it shouldn't be fixed right. I am so unhappy right now. They had me the the day off to pick up my Car and they knew it wasn't fixed completely. But they charged full price. Eddie let me know they supposed to fix it and he would contact me when they did. But the way he treated me he act like he was the Victim. But I really am. I seen on Google this Company gas good reviews and I was referred. I cant Believe how I was treated. From a Very Unhappy Customer. I wanted to attach pics but couldn't.

Likely to Recommend - 0.5/5.0 -

Hello I am Very Unhappy with The Service and CSR I received. I Spoke to Eddie the Manager and he made me feel like it was my Fault bc All the work wasn't done Correctly on my car. The Tail light was Cracked when I picked it up and it was supposed to be a New Tail light.  And the Back window Glass wasnt put back on Correctly.  It has a large seam in it that water would get through when it Rain outside quick.  I let Eddie the Manager know my Concerns and he treated me like it wasn't important. He said I could drive it. I let him know I am not taking possession of the car untill it is done completely. He treated my car like it wasn't important bc it is a 2006 Pontiac Torrent. I have always taken good car of my car. Just bc it is old don't mean it shouldn't be fixed right. I am so unhappy right now. They had me the the day off to pick up my Car and they knew it wasn't fixed completely. But they charged full price. Eddie let me know they supposed to fix it and he would contact me when they did. But the way he treated me he act like he was the Victim. But I really am. I seen on Google this Company gas good reviews and I was referred. I cant Believe how I was treated. From a Very Unhappy Customer. Pics are Attached:

Repair Quality - 0.5/5.0 -

Hello I am Very Unhappy with The Service and CSR I received. I Spoke to Eddie the Manager and he made me feel like it was my Fault bc All the work wasn't done Correctly on my car. The Tail light was Cracked when I picked it up and it was supposed to be a New Tail light.  And the Back window Glass wasnt put back on Correctly.  It has a large seam in it that water would get through when it Rain outside quick.  I let Eddie the Manager know my Concerns and he treated me like it wasn't important. He said I could drive it. I let him know I am not taking possession of the car untill it is done completely. He treated my car like it wasn't important bc it is a 2006 Pontiac Torrent. I have always taken good car of my car. Just bc it is old don't mean it shouldn't be fixed right. I am so unhappy right now. They had me the the day off to pick up my Car and they knew it wasn't fixed completely. But they charged full price. Eddie let me know they supposed to fix it and he would contact me when they did. But the way he treated me he act like he was the Victim. But I really am. I seen on Google this Company gas good reviews and I was referred. I cant Believe how I was treated. From a Very Unhappy Customer. Pics are Attached:

Customer Service - 0.5/5.0 -

Hello I am Very Unhappy with The Service and CSR I received. I Spoke to Eddie the Manager and he made me feel like it was my Fault bc All the work wasn't done Correctly on my car. The Tail light was Cracked when I picked it up and it was supposed to be a New Tail light.  And the Back window Glass wasnt put back on Correctly.  It has a large seam in it that water would get through when it Rain outside quick.  I let Eddie the Manager know my Concerns and he treated me like it wasn't important. He said I could drive it. I let him know I am not taking possession of the car untill it is done completely. He treated my car like it wasn't important bc it is a 2006 Pontiac Torrent. I have always taken good car of my car. Just bc it is old don't mean it shouldn't be fixed right. I am so unhappy right now. They had me the the day off to pick up my Car and they knew it wasn't fixed completely. But they charged full price. Eddie let me know they supposed to fix it and he would contact me when they did. But the way he treated me he act like he was the Victim. But I really am. I seen on Google this Company gas good reviews and I was referred. I cant Believe how I was treated. From a Very Unhappy Customer. Pics are Attached:

Returned Clean

My Experience - 5.0/5.0 -

Everyone is so nice and helpful. The work is completed when said. If I have issues they are resolved immediately. I am a repeat customer and I recommend your company all the time. Thank you!

My Experience - 5.0/5.0 -

I appreciated how friendly and informative each person was! I received updates on the progress of my vehicle and was so appreciative of the newly cleaned car I got back◡̈ Thanks!!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Caliber did a great job repairing my car. It looks as good as new. I appreciated how well they kept me informed on how the work was coming along.

Likely to Recommend - 5.0/5.0 -

I have already told neighbors about our good experience.

Repair Quality - 5.0/5.0 -

Caliber did a great job repairing my car.

Customer Service - 5.0/5.0 -

Customer service was excellent. We were informed about our repair every step of the way.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thank you for nice service

Returned Clean

My Experience - 5.0/5.0 -

Thank you for vacuuming the inside of my car :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone I dealt with was very nice and Professional and the car looked as good as new after the repairs were done

Likely to Recommend - 5.0/5.0 -

Great experience

Repair Quality - 5.0/5.0 -

Awesome customer service...very good turn over time on repairs...they kept me in the loop on the entire process.....Debbie and Erica were awesome ...they went above and beyond to make me haopy

Customer Service - 5.0/5.0 -

AWESOME

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

A part of the car was not attached correctly. I’m still waiting for a call that a new part has been ordered. I’ve also found a few bubbles in the paint that I need to have looked at finally there seems to be a rattling noise with the front passenger door. The office staff has been excellent and very helpful but I feel like the work was bit sloppy.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone there was very nice and kept me informed as to what was going on with my car!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very nice, polite and knowledgeable

Customer Service - 5.0/5.0

Returned Clean