Caliber - Akron - N Main St
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I really loved my experience with caliber collision and I would recommend this place to others
Repair Quality - 5.0/5.0 -
Caliber collision did a very good job on my car. Customer service is great, at the Bedford location and Akron location. I will take my vehicle back to service my car again.
Customer Service - 5.0/5.0 -
Everyone was nice and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would absolutely never recommend this business.When the manager is consistently bringing up the fact that the last question on the survey would be, Did I have to take the car back?", And then lay a guilt trip that if I answer yes, then their pay gets docked. ... That alone is telling enough that the company is so shoddy this is what the expectation has become.
Repair Quality - 0.5/5.0 -
I have my car back, that has been the highlight of this process. Empty promises. New damage. Always blaming outside the company.
Customer Service - 0.5/5.0 -
Over the summer my car had been stolen. Once recovered, MY INSURANCE COMPANY SUGGESTED THIS BUSINESS to handle the repairs. It was there for a month and once it became drivable, they returned it to me. However there was still damage that they didn't fix in the first place so it had to be returned once those parts would come in. I had to call about these parts, and it was like after the car originally left that parking lot they couldn't have cared less.... I received a call sometime in mid December that the parts should arrive before the end of the year. I never heard back and then in January, someone hit my car, I figured that if there could be a rush put on these parts that I had been waiting on for all of these months maybe they could fix the damage from the accident and finally finish what they had started back on the fall. When I called to conduct this plan, I was then informed, apparently the parts that had been ordered for my car have been sitting there for well over a month. Disgusted and with no faith in this company I knew I had to bring it anyway and again figured I could get this all done in one swoop. Replacing the parts that were from the original order, and fixing the damage from the accident. This took two weeks, I received a phone call at the end of the first week saying that they were ordering the wrong part because they didn't realize the bumper separated the way that it did. ( One would think as a mechanic you would know the difference especially if the car has already been taken apart which is supposedly what the state of the car had been in within days of it being at the shop) and then apparently the manufacturer kept sending the wrong part ( which at this point I can only assume the level of incompetence was actually on the side of Caliber Collision and they were blaming others so as it would not reflect upon them). I get the vehicle back and not only do I have new damage done to my door two dimple dents that look about the size of a tool and a crack in my headlight and chip on the hood,(WHICH I DON'T BRING UP TO THEM BECAUSE THIS COMPANY OBVIOUSLY CAN'T TAKE ANY RESPONSIBILITY. I CAN'T IMAGINE THAT THEY WOULD FIX THESE AT NO COST AND I'M CERTAINLY NOT GIVING THIS PLACE ANOTHER PENNY FROM THE DEDUCTIBLES THAT I'VE HAD TO PAY.), but the dashboard isn't put together I can stick my fingers behind the dash near the speedometer/odometer general area. When I call about this they say that I can come and bring it in but they feed me excuses as to how this must have happened which was, the tech must have just not clipped it together all the way. Are you kidding me? This is a mechanic who had this car for 2 weeks, and just so lazily didn't clip it all back together, causing me to have to spend my time to bring it back, and for this to be presented to me in a laughable situation. Also, is no one checking these cars before they leave the lot?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ron was awesome and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber did a very good job on the repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Im satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Repair went well. Communication adequate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was great it was a good experience. And I especially liked the updates where i could keep track of progress, thank you very very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Wouldn’t recommend anywhere else
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ron was A++ from start to finish, as was the staff.