Caliber - Alexandria
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The daily communication about the status of the repairs was informative and excellent. Customer service was friendly and professional. The car looks fantastic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent body work. Excellent communication.
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
Thank you the excellent service and keeping me informed. Jeff is outstanding, he informed of all changes in my trucks status, and I really think that sets you apart from other collision centers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work was done well and quickly. Isiah was very communicative and kept me updated every step of the way
My Experience - 0.0/5.0 -
I want to file a complaint against the gentleman named as Isaiah because he gave me a hard time and also he waisted my time by pushing my estimate time repair from 4to six days as he said the first time to 17 days and that because I came to tell him after the first week it is too much. Again I called to ask him about my update he put me on hold and he never called me back. I called again another gentleman at the front desk I think his name is Michael ((not the general manager)) he is at the front desk he also put me on hold until he hung up. The point here it’s not the time he puts me on hold the time when I came today I want to pay to get my car and he was on the phone with another customer so he told me to wait until he finished with that customer and I do not know why he didn’t act with me the same way when I called him and that was two times unfortunately. Anyway I spoke to the general manager mr Mike he’s been too nice with me and I explained everything to him. First thing I hope that the gentleman named Isaiah didn’t overcharge the insurance company because the first week he told me everything is done and your car will be ready we just cleaning up just give us until 5:30 pm After like an hour he texted me that it going to be pushed to next week ((for no reason)) So please if there’s someone who can look after the guy named Isaiah to check the parts and the time it took for my car to be repaired I remember one day I came to the shop to ask for my car that day they both started doing themselves busy they didn’t care about me So now I hope that something will be done because It’s not good for the CC company But I still have faith in the general manager to fix this problems ((mr Mike)) he told me he just started two weeks ago . Now what I want to say think about other people what happened to me now is done and I didn’t get anything my time was wasted and I suffered for 17 days to fix a bumper Isaiah should not take that as a personal I don’t know why he acted like that And the other guy at the front desk I think his name is Michael ((again not the general manager)) was always on his side I feel sorry that people like those guys are hired in this company I hope that my words will reach someone responsible Thank you so much
Likely to Recommend - 0.5/5.0 -
I don’t know why those guys were hired
Repair Quality - 0.5/5.0 -
Two guys gave me a hard time Mr Isiata the adjuster and Mr mic ch the front desk
Customer Service - 0.5/5.0 -
Same guys I don’t know if someone is looking after them
Returned Clean
My Experience - 5.0/5.0 -
This was one of the best service experience I have ever had. From the Micah at the front desk to Jeff keeping me updated. Hitting the estimate on the nose to having the car ready when promised. A ten star experience.
My Experience - 5.0/5.0 -
Everything was done nice just missing the plastic mold for my door they did say it would be ready this week for me to get I was hoping they already had them on now I have to wait for a tech to bring them in and put them on
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Waiting on one more part for my car they forgot to put on
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was super professional and friendly. They did a fantastic job on the repair and Jeff did a great job on keeping me updated throughout the whole process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly staff and quick repairs completed on the vehicle. The interior and exterior detail was also a very welcome surprise. The only improvement would be to the text notification system - many of the alerts were dated or after hours which is likely a system issue worth exploring.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Isaiah and the other folks at Caliber Collison were wonderful to work with. They were professional, courteous and knowledgeable!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am totally disappointed because you called me 3 times to pick up my car, but the 3 times it was not ready. I lost time from work because of this. And on the 3rd time I had to wait at your location for 1 hour and 45 minutes to finally get my car. This is unacceptable. I cannot get that wasted time back and regret trusting your business with my car.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Caliber called me 3 times to pick up my car because was ready, but all the 3 times it was not repaired complete. The 3rd time I had to wait 1:45 minutes to finally get my car ready. I lost my time and I had to stopped working for this inconvenient . I am totally disagree with Caliber.
Customer Service - 1.0/5.0 -
Totally disappointed