Caliber - Algonquin
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
High quality work, fair price, good customer service.
Customer Service - 5.0/5.0 -
Syed was excellent. He communicated regularly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This place is amazing. Not only was my rental waiting for me but my car was ready before the expected date, it was vacuumed and cleaned and has a car wash!
Likely to Recommend - 5.0/5.0 -
Best repair shop ever!
Repair Quality - 5.0/5.0 -
Can't even tell there was an accident.
Customer Service - 5.0/5.0 -
Super quick and everyone was there to help.
My Experience - 5.0/5.0 -
Your professionalism was self evident from the beginning. Although we had an issue with a part, you worked hard to meet our needs. Thanks Mike, for going the extra mile! We really appreciated your help.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job where very good at communicating.And I trust them to work on my car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm very thankful for the work that was done in my truck very professional work thank you again !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best place ever very friendly and professional shop !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Car feels worst than before my steering feels loose to the point where I’m over correcting each turn, there’s a loud thud anytime I go over a bump big or small my car heavily pulls to the right side and overall just feels uneven
Customer Service - 5.0/5.0 -
I mean very nice and understanding over the phone just felt a bit difficult to get answers most of the time
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with the car body repair. The work was professional, completed on time, and met high quality standards. I would recommend this service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The work was done well but the communication was poor and I had to reach out everyone for an update. Estimate was completion in 2 weeks, repair took 7 weeks. 2 of my TPS sensors were not working upon pick up. But were in working order when dropped off. Still need these fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the repairs from caliber collision. They advised me to schedule my estimate and repair at the same time, were very transparent about insurance and how muchntime the repair would take. And I was even happier to find out my repair was done in 1/2 the time estimated. Highly recommend Caliber Collision Algonquin.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Impressed with the friendly front staff, but very grateful for Mechanic Sayeed... great communication and repairs.
Customer Service - 5.0/5.0 -
Appreciate the SMS text updates.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
This place told me parts were going to delivered in a week, and finished installing in 2 weeks after they arrive. About one month later still supposedly "not delivered", and I had to call to figure that out. They are overly busy. When I called 3 weeks after I put the order in for the parts, I talked with Kim who told me the parts were still not in yet. Then when I called a week later asking for an update, she says in a rudely "didn't I already talk to you about this?" She made me feel like it was inappropriate for me to be calling again a week later asking for an update. I ended up finding out that the parts were in and they never called to schedule a time for me to drop off my car. Kim needs customer service skills. Then when I had my car dropped off, it took them a few weeks to tell me that there were additional damages on the inside and that they had to order more parts. Why didn't they properly diagnose this right in the beginning? They should have opened up the car to see all of the damages right from the start as opposed to order some things. What Syed originally said would take 2-3 weeks took over 2 months. Syed has the mentality of over promising and under delivering, he needs to work on under promising and over delivering. There are four times I can think of when Syed made me feel like I might have the within a week, and it never happened. Who can be without a car for 2 months? This place is bad. Also, you guys are not receiving surveys from android phone users because the phone version of your survey does not allow people to select a number 1 to 10. I had to hop on a computer in access this in order to actually submit my survey response. I was using Chrome on Android Samsung s22.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for detailing my car. Thank you for repairing it, nice to have my car back complete.