Caliber - Anaheim Hills
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Had a great experience, Richie kept e informed at all times.
My Experience - 5.0/5.0 -
My car looks brand new! You all did a great job! I also really appreciate the communication and updates Richie provided along the way! I would absolutely recommend Caliber Collision in Yorba Linda!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work done very fast.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall, a good experience. No issues whatsoever. Good communication.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I really wish I could leave a higher rated review but this situation shows how much they rush their workers and how bad a simple oversight can just snowball into something else entirely. I came in with some under car damage and to replace my tail light. Got an estimate and was told to come in whenever I was ready. I came back 2 days later and had to get the estimate redone as the original dude who helped me (John) wasn't there at the moment. So they did it again and I dropped the car off, they explained the entire process and that they'll update me every 2 days. They did however finish quicker than they estimated but when I arrived that's when the problems started. When I got the car back it was that ridiculously hot and humid day so when we were going through the car's return final check I was just done with being outside and everything looked fine at first. When I got to a gas station down the street I took a closer look since I was in shade and thats when I noticed they never changed my tail light. I immediately checked my invoice and I sure did pay for it. I went back and John recognized the issue right away but the technician was already gone for the day when I came to pick up my car originally so now I was out of a car for a day again. So now I come back to pick up the car again and the tail light is fixed! Unfortunately it took them until the end of the day and I needed to Smog the car afterwards so I had to wait another day to get that done. When I got to the smog check place the car failed due to the front end fans not working. Strange right? I thought I paid to replace the front end. Well I guess not. They only cleared the check engine light and didn't actually fix the issue at hand. So now I'm 2 weeks out of not having a car, still can't pass a simple smog check and I expect to just pay more to get this fixed when it should have been done with by real professionals. I can't imagine going to a body shop, pay for it out of pocket, and not have your car actually repaired. To continue where this left off now I returned the car to be fixed and John was able to realize the error right away again. I explained to him that I needed to get this car SMOG checked and because of the lack of repair on the front grill shutter the check engine light still comes on. Once they realized it was that and they couldn't use the old grill they ordered the parts. Sadly it took another day to get fixed so I was out of work for about 2 weeks because of this. This entire situation is ridiculous and I hope nobody has to go through what I did. I was recommended you guys from other friends and when I show them this situation they're appalled by everything. Dunno if it's a location thing or what. Finally after all of that I got the car on 9/16. Drove it around for awhile and so far no check engine light. I plan on getting it smog checked at the same place today but I'm sure it will pass now as I've driven over 100 miles. Also last thing. I don't know what happened here but my outdoor temperature gauge no longer works as of yesterday. It worked when I dropped it off as I was about to roll over 400k milage. I have photos of it working before hand because it's next to the milage and now with the retuned car it's just blank and null. Someone probably forgot to reconnect something but it still makes you guys look bad. It's things like this that make it hard for me to even recommend you guys to anyone. Please do better.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
please read my comments about Richie and GM John I will be informing AAA about how unprofessional this location was.
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0 -
Bumper needed to be changed. Insisting on car drop off, there was a gap in the bumper that they DID NOT NOTICE, but insisting on dropping off the car. Waited for more than hour to fix and kept blaming heat. We live in California, its always hot. they didn't use the right parts, just wanted to get it out of the way.
My Experience - 5.0/5.0 -
It was fast and looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Richard Alvarado did an awesome job communicating updates and dates! Thank you so much for an easy collaboration! :)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communicated on daily basis. Finished before tome and date.
Customer Service - 5.0/5.0 -
Very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
See first comment
Repair Quality - 5.0/5.0 -
Quick repair that was beautifully done. Absolutely no compliants. Thank you for a job well done.
Customer Service - 5.0/5.0 -
See previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repairs from Caliber are always amazing! Top notch customer service, body shop staff are all experienced and do quality work
My Experience - 5.0/5.0 -
Incredible service from making the appointment to taking the car in for an estimate to work done. Richie, my service advisor was great in providing expectations and communication. The work only took two days and estimate was up to 15 days. All work was done to extreme satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, communication and work done in a timely matter! Richie was the best!
Customer Service - 5.0/5.0 -
Richie was amazing from time of estimate through the repair!
My Experience - 5.0/5.0 -
Looks like it was never damaged. Staff was courteous and kept me well informed with the estimate and repair progress. Was completed sooner than originally promised Just wish the molding around the tire would fit a little better. Not sure if that’s even possible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cystal (front desk) and Joel (advisor) both are professional and courteous. Cystal also help and adviced on my rental return processes. Joel kept me informed during the entire repair.